Senior Industry Advisor

ServiceTitan

. Advise Product on feature decisions and tradeoffs from an operator’s perspective .

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $152,600 - $245,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in the Property Care trade industry, with a strong focus on operational oversight and technology integration. Capable of translating customer needs into actionable insights while maintaining high market credibility and effective communication.

Highest-signal resume keywords

Senior-Level Experience In Property CareOperational OversightTechnology Systems LeadershipMarket CredibilityVerbal Storytelling Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementTechnology IntegrationPlatform MigrationEnterprise RolloutRecurring Revenue AgreementsTechnician RoutingRoute Density OptimizationChemical TrackingCompliance ManagementMulti-Location Operations

Soft Skills

CommunicationProblem-SolvingRelationship ManagementEscalation ManagementCustomer Engagement

Industry Keywords

Property CareTrade OrganizationsNPMAM&A IntegrationsPlatform ConsolidationsMulti-Brand RollupsQBR FeedbackGo-To-Market MaterialsMarket Point-Of-ViewServiceTitan

About the role

Key responsibilities & impact

Advise Product on feature decisions and tradeoffs from an operator’s perspective
Review and comment on product requirement documents
Advise on custom versus standardized reporting needs for Property Care clients
Turn QBR feedback into prioritized product roadmap input
Attend and represent ServiceTitan at industry conferences such as PestWorld
Own relationships with key trade organizations such as NPMA
Write market point-of-view documents for internal and customer-facing use
Join prospect pitches and calls to provide industry credibility and answer trade-specific questions
Shape go-to-market materials and value propositions grounded in operator experience
Support discovery on nuanced or ambiguous operational topics during onboarding
Act as an escalation point for complex implementation issues
Serve as an internal resource for trade-specific implementation questions
Provide named-account support for highest-priority accounts
Translate customer asks and pain points into input for relevant ServiceTitan teams
Bring an operator lens to customer discussions

Requirements

What you’ll need

Senior-level experience within the Property Care trade industry
Direct oversight of both Operations and Technology
Proven track record of running high-performing operations within enterprise settings
Recent experience within the last 2–3 years leading Property Care trade technology systems
Ideally, experience driving a major platform migration or enterprise rollout
High market credibility among industry operators
Exceptional verbal storytelling skills
Deep operational fluency across recurring revenue/service agreements, technician routing, route density optimization, chemical tracking and compliance, and multi-location or multi-brand operations
Preferred: Direct experience navigating M&A integrations, platform consolidations, or multi-brand rollups

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% coverage for dependents
FSA and HSA
401(k) match
Telehealth options, including One Medical memberships
Parental leave and support
Up to $20k in fertility services, including IUI and IVF
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Annual bonus
Equity
Holistic benefits suite