Technical Support Specialist – Back Office

ServiceTitan

. Act as the first point of contact for customers through phone, chat, email, and screen-sharing sessions .

Posted 10/23/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support with a strong customer-centric mindset, utilizing critical thinking and troubleshooting abilities to resolve complex issues efficiently. Proficient in mastering software tools and providing creative solutions tailored to customer needs.

Highest-signal resume keywords

Technical Support ExperienceSalesforce Support ConsoleCritical ThinkingTroubleshooting AbilitiesCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingCreative Solution DevelopmentComplex Software MasteryIssue Resolution

Soft Skills

EmpathyPatienceConfidenceCommunication SkillsTeam Player

Tools & Technologies

Salesforce Support ConsoleInternal ChatbotSupport Tools

Industry Keywords

Home Service IndustryCommercial Service Industry

About the role

Key responsibilities & impact

Act as the first point of contact for customers through phone, chat, email, and screen-sharing sessions
Become a ServiceTitan product expert
Develop creative solutions and workflows meeting customer needs
Prevent and de-escalate customer escalations using Salesforce Support Console, internal chatbot, support tools, and in-depth testing
Provide comprehensive technical solutions directly to customers
Resolve customer issues with high quality and speed

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent experience in technical support
Strong critical thinking and troubleshooting abilities
Excellent people skills, including empathy, patience, confidence, and ability to interact with diverse personality types
Ability to thrive in a feedback-oriented, rapidly changing environment
Ability to master complex software
Customer-centric mindset and desire to learn
Creative, out-of-the-box solutioning skills
Ability to translate complex technical issues into tangible solutions
Ability to prioritize, multitask, and perform effectively under pressure
Strong written and verbal communication skills
Team player
Intelligent, self-motivated, quick-thinking, and fast-learning
Home/Commercial Service Industry knowledge is a plus

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% coverage for dependents
FSA and HSA
401(k) match
Telehealth options including One Medical memberships
Parental leave and support
Up to $20k in fertility services, including IUI and IVF
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Annual bonus
Equity