Technical Support Specialist – Telecom

ServiceTitan

. Act as the first point of contact for customers through phone, chat, email, and screen-sharing sessions .

Posted 10/23/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support with a strong customer-centric mindset, capable of developing creative solutions and effectively resolving complex issues. Proficient in leveraging support tools and technologies to enhance customer experience and satisfaction.

Highest-signal resume keywords

Technical Support ExperienceSalesforce Support ConsoleCritical ThinkingTroubleshooting AbilitiesCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportComplex Software MasterySIP UnderstandingRTP KnowledgeCall Flow AnalysisSMS RoutingSMPP UnderstandingDelivery Receipts (DLRs)Brand Registration Process Knowledge

Soft Skills

EmpathyPatienceConfidenceGood HumorTeam Player OrientationStrong Communication

Tools & Technologies

Salesforce Support ConsoleInternal ChatbotSupport Tools

Industry Keywords

Home Service IndustryCommercial Service Industry

About the role

Key responsibilities & impact

Act as the first point of contact for customers through phone, chat, email, and screen-sharing sessions
Become a ServiceTitan product expert
Develop creative solutions and workflows aligned with customer needs
Prevent and de-escalate customer escalations
Leverage Salesforce Support Console, internal chatbot, support tools, and resources
Conduct in-depth testing to resolve cases efficiently
Provide comprehensive technical solutions directly to ServiceTitan customers
Resolve customer issues with high quality and speed

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent experience in technical support
Experience in technical support or equivalent experience
Strong critical thinking and troubleshooting abilities
Excellent people skills; empathetic, patient, confident, good-humored, and able to interact with diverse personality types
Ability to thrive in a feedback-oriented, rapidly changing environment
Ability to master complex software
Customer-centric mindset and desire to learn
Creative, out-of-the-box solutioning skills
Ability to translate complex technical issues into tangible solutions
Ability to prioritize, multitask, and perform effectively under pressure
Strong written and verbal communication
Team-player orientation
Intelligent, self-motivated, quick-thinking, and fast-learning
Home/Commercial Service Industry knowledge is a plus
Basic understanding of SIP, RTP, and call flow analysis preferred
Understanding of SMS routing, SMPP, delivery receipts (DLRs), and carrier filtering
Brand Registration process knowledge preferred
For Zone 1 compensation: candidate located in CA, CT, DC, MD, MA, NJ, NY, VA, or WA
For Zone 2 compensation: candidate located in another US location

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training for Titans at all levels
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision
100% employer-paid medical, dental, and vision options
90% coverage for dependents
FSA and HSA
401k match
Telehealth options including One Medical memberships
Parental leave and support
Up to $20k in fertility services, including IUI and IVF
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Annual bonus
Equity