Director, Field Capability

SERVPRO

. Develop and execute a field capability instructional strategy aligned with operational priorities and franchise performance needs .

Posted 10/2/2026full-timeGallatin • Tennessee • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing instructional strategies that align with operational priorities, while leading and coaching teams of instructors to enhance learning delivery and performance outcomes. Proficient in facilitation, adult learning principles, and cross-functional collaboration to optimize training effectiveness.

Highest-signal resume keywords

Learning DeliveryFacilitation ExpertiseInstructor Team LeadershipProject LeadershipCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field TrainingOperational Capability DevelopmentAdult Learning PrinciplesExperiential Learning MethodsPerformance ImprovementWorkshop PlanningLogistics ManagementSchedulingInstructor-Led TrainingPerformance Criteria Development

Soft Skills

CoachingSituational AwarenessAdaptabilityCollaborationCommunication

Tools & Technologies

Virtual Delivery ToolsLearning Experience PlatformsMultimedia Tools

Certifications & Qualifications

Bachelor's Degree or Higher Education

Industry Keywords

IICRC StandardsOperational StandardsFranchise PerformanceField RealitiesPerformance Drivers

About the role

Key responsibilities & impact

Develop and execute a field capability instructional strategy aligned with operational priorities and franchise performance needs
Lead, coach, and develop a team of instructors responsible for franchise and HQ workshops
Establish delivery standards, facilitation expectations, and performance criteria for instructors
Ensure instructors maintain operational credibility and deliver learning experiences reflecting real-world conditions
Oversee planning, scheduling, funding, and execution of live and virtual workshops
Ensure programs and courses reinforce operational standards, drive performance outcomes, and support business growth
Partner with Operations, Franchise Leaders, and Franchise Support teams to understand capability needs and refine workshop focus
Collaborate with Instructional Design to ensure instructor-led training content supports consistent delivery and operational alignment
Work with Learning Experience and Multimedia Teams to optimize virtual delivery tools and learner experience
Report to the Vice President, Learning and Development

Requirements

What you’ll need

5+ years in learning delivery, facilitation, field training, or operational capability development
3–5+ years leading instructor or operational teams
Demonstrated success improving capability, performance, or execution consistency through instructor-led training
Deep expertise in facilitation, adult learning principles, and experiential learning methods
Strong understanding of IICRC standards, operational standards, field realities, and performance drivers
Strong project leadership skills; able to manage scheduling, logistics, and multiple concurrent workshops
Skilled at cross-functional collaboration with Operations, Instructional Design, and Field Leaders
Field-first mindset with strong operational credibility
Strong situational awareness and ability to adapt delivery to learner needs
Bachelor's degree or higher education preferred, or equivalent combination of education and experience
Standard working hours based on a 40-hour work week; additional hours as needed
Travel can be up to 60% as required by business conditions

Benefits

Comp & perks

Excellent health benefits plan, including medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program