SERVPRO

Manager

• Compile and resolve punch list items
• Perform final walk-throughs with customers
• Secure signed Completion of Completion and Certificate of Satisfaction from customers
• Conduct pre-construction meetings with customers
• Provide daily project updates to customers and clients
• Schedule subcontractors and material suppliers
• Ensure work complies with plans, specifications, local codes, and scope-of-work requirements
• Document project activities in the job book
• Execute change orders
• Set expectations with subcontractors and resource providers
• Maintain quality standards through site inspections
• Evaluate and rate vendors and subcontractors
• Coordinate inspections with local jurisdictions
• Ensure material suppliers deliver exactly what was purchased
• Ensure subcontractors complete work according to purchase orders
• Validate project schedule and progress
• Identify work outside the contracted scope
• Execute all roles and responsibilities of the Construction Coordinator
• Repair and restore homes and businesses while delivering high-quality customer service

Construction Manager

Recruitment

• Manage the full hiring workflow from job posting, proactive sourcing, screening, and interview coordination through offer extension and onboarding handoff
• Source talent in disaster restoration, trades, and commercial construction using job boards, social media, network referrals, and direct outreach
• Build and maintain a pipeline of qualified candidates across 6 franchise territories
• Partner with Franchise Managers and Operations Leaders to understand hiring needs and refine job requirements
• Deliver a smooth candidate experience
• Evaluate candidate qualifications, technical backgrounds, certifications, and cultural fit
• Track recruiting metrics including time-to-hire, offer acceptance rate, and retention
• Support staffing for field operations, management, sales, and office administration

Lead Recruiter

Affiliate Manager

• Deliver live and virtual workshops for franchise teams and HQ employees
• Facilitate hands-on, scenario-based, standards-aligned training
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards
• Maintain knowledge of operational standards, equipment, processes, and relevant best practices
• Partner with HQ and franchise SMEs to validate content and support co-facilitation
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness
• Ensure T3 participants deliver consistent training aligned with operational standards
• Prepare materials, equipment, and logistics for live and virtual workshops
• Coordinate scheduling, enrollment, and communication with the Field Capability Administrator
• Set up virtual and physical training environments for optimal learner experience
• Collaborate with Instructional Design, Learning Experience, Operations, and multimedia teams
• Support major learning events such as conventions and summits as a facilitator or SME

Learning Partner – Commercial Large Loss

Director

• Develop and execute a field capability instructional strategy aligned with operational priorities and franchise performance needs
• Lead, coach, and develop a team of instructors responsible for franchise and HQ workshops
• Establish delivery standards, facilitation expectations, and performance criteria for instructors
• Ensure instructors maintain operational credibility and deliver learning experiences reflecting real-world conditions
• Oversee planning, scheduling, funding, and execution of live and virtual workshops
• Ensure programs and courses reinforce operational standards, drive performance outcomes, and support business growth
• Partner with Operations, Franchise Leaders, and Franchise Support teams to understand capability needs and refine workshop focus
• Collaborate with Instructional Design to ensure instructor-led training content supports consistent delivery and operational alignment
• Work with Learning Experience and Multimedia Teams to optimize virtual delivery tools and learner experience
• Report to the Vice President, Learning and Development

Director, Field Capability

Learning and Development

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets
• Conduct stakeholder interviews to understand business goals, performance gaps, and learner needs
• Partner with HQ and franchise subject matter experts to validate content accuracy and alignment with operational practices
• Collaborate with Field Capability to ensure instructor-led training supports evolving learning objectives
• Ensure content adheres to SERVPRO content standards, brand voice, and instructional design standards
• Maintain version control and support content lifecycle management with the LMS Architect & Governance role
• Conduct course quality assurance reviews for clarity, accessibility, and instructional integrity
• Design assessments, knowledge checks, and capability validation tools
• Work with Learning Experience to structure, tag, and optimize content in the LMS
• Collaborate with Project Managers to scope, plan, and execute content development projects
• Incorporate learner feedback, data insights, and operational changes into content updates
• Stay current on instructional design trends, adult learning principles, and educational technology tools
• Report to the Director, Instructional Design

Instructional Designer

• Deliver live and virtual workshops for franchise teams and HQ employees
• Facilitate hands-on, scenario-based, and standards-aligned training
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards
• Maintain knowledge of operational standards, equipment, processes, and best practices
• Partner with HQ and franchise SMEs to validate content and support co-facilitation
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness
• Ensure T3 participants deliver consistent training aligned with operational standards
• Prepare workshop materials, equipment, and logistics
• Coordinate scheduling, enrollment, and communications with the Field Capability Administrator
• Set up virtual and physical training environments
• Collaborate with Instructional Design, Learning Experience, Operations, and multimedia teams
• Support major learning events as a facilitator or SME

Learning Partner, Construction

• Deliver live and virtual workshops for franchise teams and HQ employees
• Facilitate hands-on, scenario-based, and standards-aligned training
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards
• Maintain deep knowledge of operational standards, equipment, processes, and best practices relevant to the School
• Partner with HQ and franchise SMEs to validate content accuracy and support co-facilitation
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness
• Ensure T3 participants deliver consistent, high-quality training aligned with operational standards
• Prepare materials, equipment, and logistics for live and virtual workshops
• Coordinate scheduling, enrollment, and communications with the Field Capability Administrator
• Set up virtual and physical training environments for optimal learner experience
• Collaborate with Instructional Design, Learning Experience, Operations, and multimedia teams to align training with current standards and business priorities
• Support major learning events such as conventions and summits as a facilitator or SME

Learning Partner, Continuing Education

Business Development Rep

• Deliver live and virtual workshops for franchise teams and HQ employees
• Facilitate hands-on, scenario-based, standards-aligned training
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards
• Maintain knowledge of operational standards, equipment, processes, and best practices
• Partner with HQ and franchise SMEs to validate content and support co-facilitation
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness
• Ensure T3 participants deliver consistent, high-quality training aligned with operational standards
• Prepare materials, equipment, and logistics for live and virtual workshops
• Coordinate scheduling, enrollment, and communications with the Field Capability Administrator
• Ensure virtual and physical training environments are optimized for learners
• Collaborate with Instructional Design, Learning Experience, Operations, and multimedia teams
• Support major learning events such as conventions and summits as a facilitator or SME

Learning Partner, Business Development

Estimator

• Scope, write, and audit comprehensive contents restoration estimates across six Pennsylvania franchise locations
• Use Symbility/CoreLogic and Xactimate daily to produce precise line-item estimates
• Ensure estimates follow industry pricing and regional guidelines
• Serve as subject matter expert for Third-Party Administrator programs
• Ensure submissions meet carrier SLAs, line-item caps, and documentation protocols
• Collaborate with Contents Department Management, project managers, and field technicians
• Review scopes of work, photo documentation, and contents inventory lists
• Track job statuses from initial scoping through final carrier approval
• Handle revisions, supplements, and rejections efficiently
• Ensure inventory logs, total loss reports, pack-out/pack-in details, and cleaning costs are complete, compliant, and defensible

Restoration Estimator

General

• Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance
• Outline and organize content and communicate office and administrative processes to non-technical stakeholders, including franchise Job File Coordinators and office teams
• Troubleshoot and propose solutions for complex office and administrative process issues
• Develop and maintain job aids, checklists, and forms for reliable franchise execution of office and administrative restoration processes
• Partner with Restoration Specialists and Strategic Operations teammates to align field and office processes throughout the job lifecycle
• Support processes including lead intake, scheduling, file review, estimating, billing, audit, and closeout
• Lead communications to franchise office staff and headquarters teammates
• Report to the Director, Restoration

Restoration Office Specialist

• Coordinate and support talent and organizational development programs and initiatives
• Research, develop, coordinate, and facilitate learning and development programs for employees and leaders using varied instructional methods
• Administer learning and talent management platforms, including content, employee data, reporting, workflows, and related processes
• Coordinate and continuously enhance the headquarters onboarding experience
• Administer and support succession planning, talent reviews, employee assessments, 360-degree feedback, mentorship, leadership development, and other talent programs
• Coordinate internal professional development, emerging talent, internship, mentorship, and leadership development programs
• Design and distribute training materials, job aids, communications, and development resources
• Monitor participation, effectiveness, and feedback; prepare reports and recommend improvements
• Promote learning, development, and talent programs through employee communications and internal marketing
• Support employee engagement, recognition, volunteerism, and culture-building initiatives
• Partner with business leaders and subject matter experts to deliver learning and talent programs
• Manage training and program logistics, including scheduling, meeting setup, materials, communications, and participant support
• Coordinate with external vendors and partners
• Assist with special projects and other Talent initiatives as assigned

Talent Development Specialist

• Collaborate directly with the COO and general managers to align hiring goals with business expansion across six Pennsylvania locations
• Manage the end-to-end recruitment funnel, including sourcing, screening, interview scheduling, extending offers, and facilitating onboarding
• Execute creative headhunting, direct cold outreach, and active talent pipeline building for restoration, construction, and office operations roles
• Craft engaging job advertisements and serve as the professional voice welcoming new talent
• Use CareerPlug and recruiting tools to track pipeline metrics, shorten time-to-hire, and deliver a smooth candidate experience