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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in emergency response coordination and customer relationship management, with a strong focus on sales performance and territory research in the restoration and insurance sectors.
Highest-signal resume keywords
Emergency Services ExperienceSales Environment ExperienceCustomer Relationship ManagementTerritory ResearchProactive Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Emergency Response CoordinationSales Activity ManagementMitigation ServicesReconstruction ServicesCall-to-Action Planning
Soft Skills
Self-MotivatedService-OrientedProactiveResponsibleStress Management
Industry Keywords
RestorationInsuranceFire DamageWater DamageStorm Damage
About the role
Key responsibilities & impact- Respond to leads from real-time emergency lead notification services
- Work with residential and commercial customers to coordinate mitigation and reconstruction services
- Serve as an initial customer contact after fire, water, or storm-related property damage
- Guide customers through next steps and provide reassurance during stressful situations
- Arrive quickly at fire, water, or storm-related losses to consult with impacted property owners
- Prospect and build relationships with local fire departments and insurance adjusters
- Maintain daily readiness, including call-to-action planning and care kit preparation
- Meet or exceed weekly sales activity and meeting goals
- Conduct territory research to identify new opportunities
- Represent SERVPRO Team Wall professionally in customer interactions
- Complete additional responsibilities assigned by the VP of Disaster Recovery and Emergency Response
- Participate in two weekly Work-in-Progress meetings
Requirements
What you’ll need- Candidate should reside in proximity to the North Baltimore County area
- Experience in a fast-paced sales environment, emergency medical, or first responder area
- Experience in emergency services, sales, restoration, or insurance
- Ability to respond efficiently to emergency calls in the coverage area
- Ability to work after-hours opportunities and outside traditional business hours
- Ability to attend regular in-person office interaction and meetings at the Hunt Valley, MD office
- Ability to participate in two Work-in-Progress meetings each week, remotely or in person
- Self-motivated, proactive, responsible, and service-oriented
Benefits
Comp & perks- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Company parties
- Dental insurance
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Uncapped commission plan
- 401(k) with company match and 100% vesting at 6 months
- Medical, dental, and vision insurance
- Generous PTO
- Ongoing training and professional development
- Bi-weekly car allowance
- Flexible work from home options available
