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SERVPRO

Emergency Response Coordinator

SERVPRO

. Respond to leads from real-time emergency lead notification services .

Posted 10/16/2026full-timeHunt Valley • Maryland • United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in emergency response coordination and customer relationship management, with a strong focus on sales performance and territory research in the restoration and insurance sectors.

Highest-signal resume keywords
Emergency Services ExperienceSales Environment ExperienceCustomer Relationship ManagementTerritory ResearchProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Emergency Response CoordinationSales Activity ManagementMitigation ServicesReconstruction ServicesCall-to-Action Planning
Soft Skills
Self-MotivatedService-OrientedProactiveResponsibleStress Management
Industry Keywords
RestorationInsuranceFire DamageWater DamageStorm Damage

About the role

Key responsibilities & impact
  • Respond to leads from real-time emergency lead notification services
  • Work with residential and commercial customers to coordinate mitigation and reconstruction services
  • Serve as an initial customer contact after fire, water, or storm-related property damage
  • Guide customers through next steps and provide reassurance during stressful situations
  • Arrive quickly at fire, water, or storm-related losses to consult with impacted property owners
  • Prospect and build relationships with local fire departments and insurance adjusters
  • Maintain daily readiness, including call-to-action planning and care kit preparation
  • Meet or exceed weekly sales activity and meeting goals
  • Conduct territory research to identify new opportunities
  • Represent SERVPRO Team Wall professionally in customer interactions
  • Complete additional responsibilities assigned by the VP of Disaster Recovery and Emergency Response
  • Participate in two weekly Work-in-Progress meetings

Requirements

What you’ll need
  • Candidate should reside in proximity to the North Baltimore County area
  • Experience in a fast-paced sales environment, emergency medical, or first responder area
  • Experience in emergency services, sales, restoration, or insurance
  • Ability to respond efficiently to emergency calls in the coverage area
  • Ability to work after-hours opportunities and outside traditional business hours
  • Ability to attend regular in-person office interaction and meetings at the Hunt Valley, MD office
  • Ability to participate in two Work-in-Progress meetings each week, remotely or in person
  • Self-motivated, proactive, responsible, and service-oriented

Benefits

Comp & perks
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Uncapped commission plan
  • 401(k) with company match and 100% vesting at 6 months
  • Medical, dental, and vision insurance
  • Generous PTO
  • Ongoing training and professional development
  • Bi-weekly car allowance
  • Flexible work from home options available