Instructional Designer

SERVPRO

. Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning .

Posted 10/2/2026full-timeGallatin • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design, focusing on creating high-quality learning content across various modalities, including on-demand and instructor-led training. Proficient in utilizing authoring tools and understanding LMS governance to enhance learner engagement and content effectiveness.

Highest-signal resume keywords

Instructional Design ExperienceProficiency With Authoring ToolsUnderstanding Of LMS StructureStrong Communication SkillsCommitment To Continuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignContent DevelopmentAssessment DesignLearning Objectives DevelopmentQuality Assurance ReviewsMultimedia Asset CreationContent Lifecycle ManagementData Insights IncorporationAdult Learning PrinciplesContent Optimization

Soft Skills

CollaborationSimplifying Complex InformationStakeholder EngagementFeedback IncorporationField-First Orientation

Tools & Technologies

Articulate StorylineRiseCamtasiaLearning Management System (LMS)Content Governance Tools

Certifications & Qualifications

Bachelor's Degree In Instructional Design

Industry Keywords

Corporate TrainingLearning And Development (L&D)Franchise-Based EnvironmentsSERVPRO StandardsBlended Learning

About the role

Key responsibilities & impact

Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning
Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences
Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets
Conduct stakeholder interviews to understand business goals, performance gaps, and learner needs
Partner with HQ and franchise subject matter experts to validate content accuracy and alignment with operational practices
Collaborate with Field Capability to ensure instructor-led training supports evolving learning objectives
Ensure content adheres to SERVPRO content standards, brand voice, and instructional design standards
Maintain version control and support content lifecycle management with the LMS Architect & Governance role
Conduct course quality assurance reviews for clarity, accessibility, and instructional integrity
Design assessments, knowledge checks, and capability validation tools
Work with Learning Experience to structure, tag, and optimize content in the LMS
Collaborate with Project Managers to scope, plan, and execute content development projects
Incorporate learner feedback, data insights, and operational changes into content updates
Stay current on instructional design trends, adult learning principles, and educational technology tools
Report to the Director, Instructional Design

Requirements

What you’ll need

3+ years of instructional design experience in corporate training, L&D, or franchise/field-based environments
Experience designing multi-modality learning, including on-demand, instructor-led training, and blended learning
Background in one or more SERVPRO Schools preferred
Proficiency with authoring tools such as Articulate Storyline, Rise, and Camtasia
Understanding of LMS structure, content governance, and metadata best practices
Strong communication skills and ability to simplify complex information for diverse learners
Ability to collaborate effectively across L&D and Operations
Field-first orientation with understanding of operational realities and learner needs
Commitment to continuous improvement and instructional excellence
Bachelor's degree in instructional design preferred, or equivalent combination of education and relevant work-related experience

Benefits

Comp & perks

Excellent health benefits plan, including medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program