Job File Coordinator

SERVPRO

. Maintain, review, and audit job files for accuracy, completeness, and timeliness from job creation to final closing .

Posted 10/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing restoration job files, ensuring compliance with Third-Party Administrator requirements, and effectively communicating with various stakeholders. Proficient in restoration management software and possesses strong attention to detail and problem-solving skills.

Highest-signal resume keywords

Job File Coordination ExperienceRestoration Management Software ProficiencyClaims Processing KnowledgeAttention To DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Job File CoordinationClaims ProcessingRestoration TerminologyScope VerificationFile Auditing

Soft Skills

Problem-SolvingAttention To DetailEffective Communication

Tools & Technologies

XactimateDryBookOffice Productivity Suites

Industry Keywords

Third-Party AdministratorRestoration IndustryCarrier Workflow GuidelinesJob Management Software

About the role

Key responsibilities & impact

Maintain, review, and audit job files for accuracy, completeness, and timeliness from job creation to final closing
Ensure file documentation, photos, estimates, and moisture logs comply with Third-Party Administrator requirements and guidelines
Update job management software promptly for tracking, auditing, and status updates
Liaise between field technicians, management, property owners, insurance adjusters, and TPAs
Resolve file discrepancies and documentation needs
Verify scope notes, line items, and audit requests
Minimize rejections and accelerate claim processing times
Oversee restoration job files from initial intake through final carrier billing

Requirements

What you’ll need

Prior experience as a SERVPRO Corporate Job File Coordinator, OR proven experience as a Job File Coordinator in the Restoration Industry working directly with TPAs
Deep understanding of restoration terminology, claims processing, and standard carrier workflow guidelines
Proficiency in restoration management software such as Xactimate, DryBook, or similar systems
Proficiency with standard office productivity suites
Ability to work Monday through Friday, 8:00 AM to 5:00 PM EST
Quiet, professional home office setup free from background noise and distractions
High-speed internet
Exceptional attention to detail
Strong problem-solving skills
Effective verbal and written communication capabilities

Benefits

Comp & perks

$1,200 sign-on bonus
100% remote flexibility
Complete work-from-home setup, including hardware and technology
Established Compliance Team and supportive Management Staff
Continuous training and professional growth
No nights or weekends required
Medical, Dental & Vision Insurance
Paid Holidays & PTO
401(k) & Matching
100% Employer-funded Life Insurance
Sponsored Professional Certifications