Restoration Office Specialist

SERVPRO

. Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance .

Posted 9/30/2026full-timeGallatin • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in office and administrative processes, with a strong focus on communication and collaboration with non-technical stakeholders. Proficient in developing job aids and maintaining accurate documentation to support franchise operations in the restoration industry.

Highest-signal resume keywords

Office CoordinationBilling ExperienceEstimating SkillsMicrosoft Office ProficiencyRestoration Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Job File CoordinationBillingEstimatingAdministrative ProcessesProblem-SolvingAttention to DetailContent OrganizationProcess TroubleshootingLead Intake SupportFile Review

Soft Skills

Excellent Communication SkillsAdaptabilityTeam CollaborationProfessionalismPresentation Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

RestorationConstructionFranchise OperationsAdministrative PerformanceJob Lifecycle

About the role

Key responsibilities & impact

Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance
Outline and organize content and communicate office and administrative processes to non-technical stakeholders, including franchise Job File Coordinators and office teams
Troubleshoot and propose solutions for complex office and administrative process issues
Develop and maintain job aids, checklists, and forms for reliable franchise execution of office and administrative restoration processes
Partner with Restoration Specialists and Strategic Operations teammates to align field and office processes throughout the job lifecycle
Support processes including lead intake, scheduling, file review, estimating, billing, audit, and closeout
Lead communications to franchise office staff and headquarters teammates
Report to the Director, Restoration

Requirements

What you’ll need

2 years of office, job file coordination, billing, estimating, or administrative experience required
Experience in the restoration or construction industry preferred
Excellent written and oral communication skills, especially conveying technical concepts to a non-technical audience
Comfortable presenting information during virtual meetings/webinars and pre-recorded sessions
Intermediate knowledge of Microsoft Office
Fluency in Microsoft Word, Excel, and PowerPoint
Ability to communicate clearly, straightforwardly, and professionally with employees, customers, and suppliers in person, by phone, and in writing
Adaptability and willingness to continually learn and grow
Ability to collaborate and work effectively in a team environment
Ability to complete assigned work with a high level of accuracy
Intermediate problem-solving abilities
Advanced attention to detail
Bachelor's degree in business administration, project management, construction management, or a related field, or comparable experience

Benefits

Comp & perks

Excellent health benefits plan, including medical, vision, and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program