Global NOC Technician

SES Space & Defense

. Manage, monitor, and maintain communications equipment and network performance .

Posted 9/15/2026full-timeStafford • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and troubleshooting satellite communications networks, ensuring high service levels and effective problem resolution. Proficient in optimizing network performance and providing exceptional customer support in a fast-paced, 24/7 environment.

Highest-signal resume keywords

Satellite Communications EquipmentNetwork Performance MonitoringTroubleshooting Remote Access ProblemsCustomer Service SkillsDOD Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NetworkingSatellite TelecommunicationsMicrowave SystemsRadio SystemsAntenna Tracking SystemsFiber Optic SystemsSystem TroubleshootingLoad and Demand OptimizationService Level Agreement ComplianceReturn Materials Authorization Process

Soft Skills

Excellent Communication SkillsInterpersonal SkillsMulti-tasking SkillsAbility to Work IndependentlyProblem Isolation and Resolution

Tools & Technologies

MS OfficeVisio

Certifications & Qualifications

DOD Secret Clearance

Industry Keywords

Satellite Earth StationTeleport Experience24/7 Shift EnvironmentCustomer Network MaintenanceTechnical Support

About the role

Key responsibilities & impact

Manage, monitor, and maintain communications equipment and network performance
Resolve remote user and hub problems
Manage and execute activations, transitions, and restoration of services
Troubleshoot and restore remote access problems for customers
Maintain satellite communications service levels and assist with transmission inquiries
Help end users access the satellite
Isolate and restore service to customer networks
Achieve a high rate of problem resolution and trouble closure on initial calls
Provide network support and escalate unresolved technical issues to the Senior Technician, Global NOC
Provide real-time status on MEO/GEO communications network traffic
Gather load and demand information to optimize network performance and quality of service/reliability
Provide guidance to Field Service Representatives troubleshooting complex satellite communication networks
Perform system troubleshooting and retrieve logs via remote connections
Capture and facilitate reporting processes for internal and external interfaces according to defined standards
Keep customers informed about communication restoration until problems are resolved
Meet and/or exceed Service Level Agreement requirements
Monitor customer-transmitted satellite carriers to ensure they remain within parameters
Schedule vendor access to remote locations for repair and maintenance as required
Maintain records of customer network maintenance and repairs
Perform other duties as assigned

Requirements

What you’ll need

A minimum of 3-5 years’ technical experience working in Networking, IT, or satellite telecommunications fields
Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems
Ability to troubleshoot satellite/data problems remotely, over the phone, or via e-mail
Ability to work well in a (24/7/365) shift environment
Ability to prioritize, isolate problems/return communications to operational status
Requires carrying a cell phone 24/7 and responding to business requirements
Military experience as a satellite operator is a plus
Satellite Earth station and Teleport experience is a plus
Excellent customer service and interpersonal skills
Able to work independently and must possess excellent multi-tasking skills
Familiar with the Return Materials Authorization process
Ability to sit for long periods of time in front of a computer
Excellent communication skills (both oral and written)
Demonstrated working knowledge of MS office and Visio
Candidate must have or have the ability to obtain and hold a DOD Secret clearance required

Benefits

Comp & perks

Equal Opportunity Employer
Occasional travel may be required