SES Space & Defense

Technician

• Provide Tier 1 and Tier 2 satellite and network operations support
• Monitor, control, and configure a global satellite communications network, including forward-deployed satellite earth terminals and embedded network communications equipment
• Provide daily operational support for iDirect hub and remote systems supporting global TDMA/IP networks
• Work shifts, including some weekends and holidays
• Continuously monitor network and satellite space segment performance
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer broadband IP communication issues and support complex systems installations and startups at customer sites
• Monitor iDirect TDMA equipment configurations and real-time network performance
• Report conditions and anomalies to the designated Team Lead
• Prepare network utilization, performance, and activity reports
• Open and track Remedy trouble tickets for network or remote terminal issues
• Analyze and resolve end-user hardware and software problems and provide training
• Monitor and test satellite network performance and provide statistics and reports
• Assist with network design and capacity planning
• Isolate and correct network faults using iMonitor, iBuilder, and SolarWinds
• Manage service restoration activities and update the Remedy ticketing system
• Provide status reports to customers and management
• Support testing and implementation of new software releases for deployed network equipment

PMO Technician, Grade P8

Operations

• Provide Tier 1 and Tier 2 satellite and network operations support
• Monitor, control, and configure a global satellite communications network, including forward-deployed satellite earth terminals and embedded network communications equipment
• Provide daily operational support for iDirect hub and remote systems supporting global TDMA/IP networks
• Continuously monitor network and satellite space segment performance and provide customer support
• Remotely troubleshoot VSAT systems using iDirect software
• Resolve customer broadband IP communication issues and support complex system installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance in real time; report conditions and anomalies to the Team Lead
• Prepare network utilization, performance, and activity reports
• Open and track trouble tickets through Remedy
• Analyze and resolve end-user hardware and software problems and provide training
• Monitor and test satellite network performance and provide statistics and reports
• Assist with network design and capacity planning
• Isolate and correct network faults using iMonitor, iBuilder, and SolarWinds
• Manage service restoration activities and update the trouble-ticketing system
• Provide status reports to customers and management
• Support testing and implementation of new software releases for deployed network equipment

Satellite Operations Center Technician

Manager

• Identify, develop, and execute strategic business development initiatives supporting company growth within USSOCOM and the SOF enterprise
• Build and maintain a qualified opportunity pipeline across USSOCOM, SOF organizations, Combatant Commands, allied Special Operations organizations, and related defense markets
• Lead opportunity qualification, competitive positioning, account planning, and customer engagement strategies
• Develop customer engagement plans aligned with SOF modernization priorities, JADC2, CJADC2, Integrated Deterrence, and globally deployed SOF needs
• Conduct market analysis, competitive intelligence, technology assessments, and customer research
• Develop long-term growth strategies with executive leadership
• Establish and maintain trusted relationships with senior leaders across government, defense, and industry organizations
• Represent SES Space & Defense at conferences, industry days, customer meetings, exercises, experimentation events, and government forums
• Develop strategic partnerships, teaming arrangements, and technology collaborations
• Interface between customers and internal Engineering, Operations, Product Management, and Program teams
• Support capture activities from opportunity identification through contract award
• Develop win strategies, value propositions, competitive positioning, pricing strategies, and discriminators
• Coordinate cross-functional solution development, technical responses, and proposal execution
• Contribute to proposal reviews, executive briefings, white papers, customer presentations, and technical exchanges
• Maintain opportunity data, pipeline forecasts, and customer engagement activities in CRM systems
• Collaborate with Engineering, Operations, Finance, Legal, Contracts, Product Management, and Program Management
• Provide market intelligence and customer feedback to influence product strategy, service innovation, and technology investments
• Mentor junior business development professionals

Senior Manager, Defense Networks

Network Operations

• Manage, monitor, and maintain communications equipment and network performance
• Resolve remote user and hub problems
• Manage and execute activations, transitions, and restoration of services
• Troubleshoot and restore remote access problems for customers
• Maintain satellite communications service levels and assist with transmission inquiries
• Help end users access the satellite
• Isolate and restore service to customer networks
• Achieve a high rate of problem resolution and trouble closure on initial calls
• Provide network support and escalate unresolved technical issues to the Senior Technician, Global NOC
• Provide real-time status on MEO/GEO communications network traffic
• Gather load and demand information to optimize network performance and quality of service/reliability
• Provide guidance to Field Service Representatives troubleshooting complex satellite communication networks
• Perform system troubleshooting and retrieve logs via remote connections
• Capture and facilitate reporting processes for internal and external interfaces according to defined standards
• Keep customers informed about communication restoration until problems are resolved
• Meet and/or exceed Service Level Agreement requirements
• Monitor customer-transmitted satellite carriers to ensure they remain within parameters
• Schedule vendor access to remote locations for repair and maintenance as required
• Maintain records of customer network maintenance and repairs
• Perform other duties as assigned

PMO Technician, Grade P8

Satellite Operations Center Technician

Senior Manager, Defense Networks

Global NOC Technician