PMO Technician, Grade P8

SES Space & Defense

. Provide Tier 1 and Tier 2 satellite and network operations support .

Posted 9/23/2026full-timeTampa • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in satellite communications operations, including iDirect hub management, network performance monitoring, and troubleshooting of VSAT systems. Proficient in analyzing network issues and providing effective solutions while maintaining strong communication and teamwork skills.

Highest-signal resume keywords

SATCOM ExperienceIDirect Hub Solutions ManagementIP RoutingSecurity+ CertificationTop Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Operations SupportTCP/IPSATCOM/RF ConceptsLinux/UnixTrouble Ticket Tracking

Soft Skills

Analytic SkillsProblem-Solving SkillsInterpersonal Communication

Tools & Technologies

IDirect SoftwareIMonitorIBuilderSolarWindsMicrosoft Office Suite

Certifications & Qualifications

Security+ CertificationCCNACCDACCNPCCDP

Industry Keywords

Satellite CommunicationsNetwork Performance MonitoringCapacity PlanningService Restoration ActivitiesRemedy Ticketing System

Tech Stack

Tools & technologies

LinuxTCP/IPTypeScriptUnix

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 satellite and network operations support
Monitor, control, and configure a global satellite communications network, including forward-deployed satellite earth terminals and embedded network communications equipment
Provide daily operational support for iDirect hub and remote systems supporting global TDMA/IP networks
Work shifts, including some weekends and holidays
Continuously monitor network and satellite space segment performance
Remotely troubleshoot VSAT systems via iDirect software
Resolve customer broadband IP communication issues and support complex systems installations and startups at customer sites
Monitor iDirect TDMA equipment configurations and real-time network performance
Report conditions and anomalies to the designated Team Lead
Prepare network utilization, performance, and activity reports
Open and track Remedy trouble tickets for network or remote terminal issues
Analyze and resolve end-user hardware and software problems and provide training
Monitor and test satellite network performance and provide statistics and reports
Assist with network design and capacity planning
Isolate and correct network faults using iMonitor, iBuilder, and SolarWinds
Manage service restoration activities and update the Remedy ticketing system
Provide status reports to customers and management
Support testing and implementation of new software releases for deployed network equipment

Requirements

What you’ll need

High School Diploma or GED
At least 5 years of SATCOM experience or equivalent combination of education/training and experience
Experience managing and supporting iDirect Hub solutions, TCP/IP, and general networking concepts
Strong knowledge of SATCOM/RF concepts
One year of education or directly related experience in network operations center support duties
Security+ certification within 90 days of hire
Top Secret (TS) clearance with SCI eligibility determination
Strong verbal, written and interpersonal communication skills
Ability to work independently and cooperatively in a team-oriented environment
Strong analytic and problem-solving skills
IP Routing
Linux/Unix
Microsoft Office suite
Trouble ticket tracking
Technical certification (CCNA, CCDA, CCNP or CCDP)

Benefits

Comp & perks

Annual bonus eligibility where applicable
Paid vacation, sick and personal leave
Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Other benefits programs