Satellite Operations Center Technician

SES Space & Defense

. Provide Tier 1 and Tier 2 satellite and network operations support .

Posted 9/21/2026full-timeTampa • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in satellite communications operations, including monitoring and troubleshooting VSAT systems, managing iDirect hub solutions, and providing customer support. Proficient in network performance analysis and reporting, with strong problem-solving and communication skills.

Highest-signal resume keywords

SATCOM ExperienceIDirect Hub Solutions ManagementNetwork Operations Center SupportSecurity+ CertificationTop Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VSAT TroubleshootingTCP/IP NetworkingNetwork Performance MonitoringNetwork Design and Capacity PlanningTrouble Ticket Management

Soft Skills

Strong Communication SkillsAnalytical Problem-SolvingTeam Collaboration

Tools & Technologies

IDirect SoftwareRemedyIMonitorIBuilderSolarWinds

Certifications & Qualifications

Security+ CertificationCCNACCDACCNPCCDP

Industry Keywords

Satellite CommunicationsRF ConceptsTDMA/IP NetworksNetwork OperationsCustomer Support

Tech Stack

Tools & technologies

LinuxTCP/IPTypeScriptUnix

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 satellite and network operations support
Monitor, control, and configure a global satellite communications network, including forward-deployed satellite earth terminals and embedded network communications equipment
Provide daily operational support for iDirect hub and remote systems supporting global TDMA/IP networks
Continuously monitor network and satellite space segment performance and provide customer support
Remotely troubleshoot VSAT systems using iDirect software
Resolve customer broadband IP communication issues and support complex system installations and startup at customer sites
Monitor iDirect TDMA equipment configurations and network performance in real time; report conditions and anomalies to the Team Lead
Prepare network utilization, performance, and activity reports
Open and track trouble tickets through Remedy
Analyze and resolve end-user hardware and software problems and provide training
Monitor and test satellite network performance and provide statistics and reports
Assist with network design and capacity planning
Isolate and correct network faults using iMonitor, iBuilder, and SolarWinds
Manage service restoration activities and update the trouble-ticketing system
Provide status reports to customers and management
Support testing and implementation of new software releases for deployed network equipment

Requirements

What you’ll need

High School Diploma or GED required
Associate degree or higher preferred
At least 5 years of SATCOM experience or equivalent combination of education/training and experience
Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and SATCOM/RF concepts
One year of education or directly related experience in network operations center support duties
Security+ certification within 90 days of hire
Top Secret (TS) clearance with SCI eligibility determination
Strong verbal, written, and interpersonal communication skills
Ability to work independently and cooperatively in a team-oriented environment
Strong analytical and problem-solving skills
Shift work, including some weekends and holidays
Desirable: IP routing, Linux/Unix, Microsoft Office suite, trouble ticket tracking
Desirable: technical certification such as CCNA, CCDA, CCNP, or CCDP

Benefits

Comp & perks

Employee-focused benefits are mentioned, but no specific benefits are listed in the posting