Technician, PMO SATOPS

SES Space & Defense

. Provide Tier 1 and Tier 2 satellite and network operations support .

Posted 10/16/2026full-timeTampa • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in satellite communications operations, including monitoring and troubleshooting VSAT systems, managing iDirect hub solutions, and analyzing network performance. Proficient in TCP/IP networking concepts and capable of providing operational support in a team-oriented environment.

Highest-signal resume keywords

SATCOM ExperienceIDirect Hub Solutions ManagementTCP/IP Networking KnowledgeSecurity+ CertificationTop Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Operations SupportVSAT TroubleshootingNetwork Performance AnalysisIP RoutingLinux/Unix Proficiency

Soft Skills

Strong Communication SkillsAnalytic Problem-Solving SkillsTeam Collaboration

Tools & Technologies

IDirect SoftwareRemedy Ticketing SystemIMonitorIBuilderSolarWinds

Certifications & Qualifications

Security+ CertificationCCNACCDACCNPCCDP

Industry Keywords

SATCOMRF ConceptsTDMA/IP NetworksNetwork DesignCapacity Planning

Tech Stack

Tools & technologies

LinuxTCP/IPTypeScriptUnix

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 satellite and network operations support
Monitor, control, and configure a global satellite communications network, including forward-deployed satellite earth terminals and embedded network communications equipment
Provide daily operational support for iDirect hub and remote systems supporting global TDMA/IP networks
Work shifts, including some weekends and holidays
Continuously monitor network and satellite space segment performance
Remotely troubleshoot VSAT systems via iDirect software
Resolve customer broadband IP communication issues via satellite transmission
Support complex systems installations and startup at customer sites
Monitor iDirect TDMA equipment configurations and network performance in real time
Report conditions and anomalies to the designated Team Lead
Prepare reports on network utilization, performance, and activity
Open and track trouble tickets via Remedy
Analyze and resolve end-user hardware and software problems and provide training
Test satellite network performance and provide statistics and reports
Assist in network design and capacity planning
Isolate and correct network faults using iMonitor, iBuilder, and SolarWinds
Manage service restoration activities and update the Remedy ticketing system
Provide status reports to customers and management
Support testing and implementation of new software releases for deployed network equipment

Requirements

What you’ll need

High School Diploma or GED required; Associate degree or higher preferred
At least 5 years of SATCOM experience or equivalent combination of education/training and experience
One year of education or directly related experience in network operations center support duties
Experience managing and supporting iDirect Hub solutions
Knowledge of TCP/IP and general networking concepts
Strong knowledge of SATCOM/RF concepts
Security+ certification within 90 days of hire
Top Secret (TS) clearance with SCI eligibility determination
Strong verbal, written, and interpersonal communication skills
Ability to work independently and cooperatively in a team-oriented environment
Strong analytic and problem-solving skills
IP Routing
Linux/Unix
Microsoft Office suite
Trouble ticket tracking
Technical certification (CCNA, CCDA, CCNP or CCDP)

Benefits

Comp & perks

Annual bonus eligibility where applicable
Paid vacation, sick, and personal leave
Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Other benefits programs