Abuse Hotline Counselor – Part-Time

Seven Counties Services

. Provide telephone services to callers filing reports of alleged neglect, abuse, and/or exploitation involving children and adults in Kentucky .

Posted 9/23/2026part-timeRemote • Kentucky • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting client interviews, gathering information for Abuse Line intake referrals, and maintaining confidentiality in sensitive situations. Proficient in completing reports through the State Web Portal and screening for suicide/homicide risk while providing professional support to callers.

Highest-signal resume keywords

Client InterviewingAbuse Line Intake ReferralsSuicide/Homicide Risk ScreeningReport Filing via State Web PortalConfidentiality Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case DocumentationTelephone InterventionCrisis InterventionEducational Resource ReferralsSocial Services ExperienceMental Health Services Experience

Soft Skills

Professional DemeanorCommunication SkillsEmpathy

Tools & Technologies

State Web Portal

Certifications & Qualifications

Abuse Line Training

Industry Keywords

Child Protective ServicesAdult Protective ServicesSocial WorkHuman ServicesEthical Codes of Conduct

About the role

Key responsibilities & impact

Provide telephone services to callers filing reports of alleged neglect, abuse, and/or exploitation involving children and adults in Kentucky
Complete and file reports through the State Web Portal
Monitor callers' situations through case follow-up with State Child and Adult Protective Services workers
Interview clients and gather information to accept Abuse Line intake referrals
Document and maintain accurate records of telephone interventions
Screen callers for suicide/homicide risk and connect qualifying callers with Crisis Intervention Counselors
Attend staff meetings and required ongoing training events
Complete Abuse Line training required by State Child and Adult Protective Services
Provide educational information and resource referrals
Maintain confidentiality of abuse line reports
Present a professional demeanor with internal and external customers

Requirements

What you’ll need

Residents of the Greater Louisville area
Sixty hours completed undergraduate coursework, or current undergraduate student status, in Sociology, Social Work, Psychology, Education, Human Services, Business, or a related field
Minimum of six months experience in social services/mental health services preferred
Equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate coursework
Ability and willingness to work third-shift and/or weekend and holiday hours
Ability to interview clients and gather information for Abuse Line intake referrals
Ability to complete and file reports via the State Web Portal
Ability to screen for suicide/homicide risk
Ability to maintain confidentiality and adhere to ethical codes of conduct

Benefits

Comp & perks

Part-time schedule
Remote work for residents of the Greater Louisville area
Required training events and Abuse Line training