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Crisis Intervention Counselor – 3rd Shift
Seven Counties Services. Provide crisis, suicide, and homicide intervention counseling by telephone to callers needing emergency or crisis assistance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention and suicide prevention, with a strong foundation in psychological principles and effective communication skills. Capable of supervising and training staff while maintaining accurate documentation and case follow-up in a high-pressure environment.
Highest-signal resume keywords
Crisis InterventionSuicide Prevention TrainingBehavioral Health ServicesEffective CommunicationSupervision of Staff
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis CounselingDocumentation and Record MaintenanceCase Follow-UpDecision Making in Stressful SituationsTraining and Consultation
Soft Skills
Strong Work EthicCommitment to ConfidentialityJudgment SuspensionRemote Team Communication
Certifications & Qualifications
CIC CertificationAAS/988/Vibrant Training
Industry Keywords
Crisis InterventionSuicide AwarenessEmergency Mental Health ServicesHuman ServicesSocial Services
About the role
Key responsibilities & impact- Provide crisis, suicide, and homicide intervention counseling by telephone to callers needing emergency or crisis assistance
- Identify and suggest appropriate organizations and service providers to meet callers' needs
- Monitor callers' situations through case follow-up
- Document and maintain accurate records of telephone interventions during the work shift
- Review daily and pass-through call reports for accurate information documentation and records maintenance
- Supervise and monitor volunteers and/or staff counselors on assigned shifts
- Provide crisis intervention and suicide awareness and prevention training and consultation
- Attend individual supervision, staff and team meetings, and required CIC, 988, and SCS training sessions
- Represent the CIC in internal and external activities promoting crisis and suicide awareness, prevention, and available resources
Requirements
What you’ll need- Resident of the Greater Louisville area
- Bachelor's degree in Psychology, Sociology, Human Services, Social Services, or a related field of study; Psychology degree preferred
- Active CIC volunteers may qualify with a high school diploma or GED, successful completion of all AAS/988/Vibrant required training for Crisis/Suicide Intervention Counselor status, and at least six months of independent CIC volunteer service after required training
- Minimum of one year of experience in crisis intervention services or behavioral health services
- Ability to make sound decisions and judgments in highly stressful, potentially life-threatening, or unusual situations
- Strong work ethic and commitment to the capacity needs of an emergency 24/7/365 mental health service provider
- Ability to communicate effectively in a remote team environment
- Ability and willingness to protect caller and coworker confidentiality
- Ability and willingness to suspend personal judgment regarding callers presenting with diverse issues
Benefits
Comp & perks- Full-time schedule of Sunday through Wednesday, 8pm–4am
- Remote work arrangement
- 32 hours weekly