Care Advocate

Seven Starling

. Serve as the primary point of contact for patients and providers, addressing questions, concerns, and needs professionally and empathetically .

Posted 9/29/2026full-timeRemote • United StatesJunior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and healthcare coordination, ensuring effective communication and problem resolution while maintaining confidentiality and compliance with privacy regulations.

Highest-signal resume keywords

Patient Support ExperienceHealthcare CoordinationOrganizational SkillsCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Record ManagementAppointment SchedulingDocumentation ComplianceData MonitoringInsurance Process Navigation

Soft Skills

EmpathyInterpersonal SkillsAttention to DetailMultitasking AbilitiesProactive Approach

Tools & Technologies

Google Suite

Industry Keywords

Healthcare SystemPatient CareCustomer ServiceRemote Work ExperiencePrivacy Regulations

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients and providers, addressing questions, concerns, and needs professionally and empathetically
Assist with scheduling and rescheduling patient appointments, managing conflicts and optimizing schedules
Maintain accurate patient records and documentation in compliance with privacy regulations
Assist in resolving patient or provider issues and complaints, escalating complex concerns as appropriate
Monitor support data and trends as the “voice of the patient” and surface learnings to relevant team members or supervisors
Support patients and providers navigating the healthcare system, including procedures, insurance processes, and resources
Coordinate care activities, including follow-up appointments, outside referrals, and coordination with healthcare providers
Collaborate with healthcare professionals and administrative staff to ensure seamless patient care and communication
Participate in ongoing training and development
Propose updates to key processes

Requirements

What you’ll need

Minimum of 1-2 years of experience in a patient support, customer service, or healthcare-related role
Experience in a remote work environment
Excellent organizational and multitasking abilities, especially in a high-volume setting
Strong attention to detail
Strong written and verbal interpersonal and communication skills
Ability to interact effectively with patients, families, and healthcare professionals
Ability to handle sensitive information with confidentiality and professionalism
Proficiency in standard office applications, such as Google Suite
Demonstrated problem-solving skills and a proactive approach to patient support
High school diploma or equivalent

Benefits

Comp & perks

Competitive paid time off
Competitive parental leave and return to work policy
One-time stipend to enhance your work from home experience
Medical, dental, and vision insurance
401K
Annual stipend for your choice of wellness benefits
Annual professional development stipend
Virtual team events
Meaningful equity package with significant upside potential
Overtime eligibility