Community Communications Officer

Severn Trent

. Maintain close contact with communities served by Severn Trent .

Posted 10/16/2026contractCoventry • United KingdomMid-LevelSenior💰 £35,150 - £43,525 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in stakeholder management and community engagement, utilizing strong communication skills to build relationships and deliver impactful messaging. Proficient in project management and customer-focused strategies to enhance service delivery and community relations.

Highest-signal resume keywords

Stakeholder ManagementCommunity EngagementStrong Written CommunicationProject Management ToolsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Stakeholder ManagementProject ManagementData AnalysisRisk IdentificationCustomer Insight Analysis

Soft Skills

Strong Verbal CommunicationOrganizational SkillsInfluencing SkillsRelationship BuildingPresentation Skills

Tools & Technologies

WordExcelAsanaPower BI

Certifications & Qualifications

Driving Licence

Industry Keywords

Community RelationsCustomer EngagementCapital Investment ProjectsEnvironmental Improvements

About the role

Key responsibilities & impact

Maintain close contact with communities served by Severn Trent
Build positive relationships and meaningful impact with communities affected by ongoing works
Engage customers, local businesses, councillors and others affected by company works
Communicate the importance of Severn Trent’s services to affected stakeholders
Use customer insight and local intelligence to plan appropriate community communications
Deliver personalised communications experiences before, during and after works
Support delivery of capital investment projects that create resilient services and environmental improvements
Work in the office, on site and from home as needed
Travel frequently across the region

Requirements

What you’ll need

Experience in communications, engagement, customer service, stakeholder management or a related discipline
Strong written, verbal and presentation skills
Experience managing stakeholder relationships
Strong planning and organisational skills
Confident using computer systems and software including Word, Excel, Asana/project management tools and Power BI
Ability to analyse information and identify risks and opportunities
Ability to influence and challenge constructively
Ability to manage multiple projects and priorities simultaneously
Customer-focused with a strong understanding of customer needs and expectations
Driving licence
Willingness to travel frequently across the patch
Ability to work 37 hours a week, Monday to Friday

Benefits

Comp & perks

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,250, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year
Working from home supported when needed
In-person office and regional face-to-face working flexibility