Severn Trent

Advisor

• Investigate and provide detailed responses to complaints, written enquiries, and other cases
• Identify failures and correct them where appropriate
• Monitor response progress; chase, escalate, and manage cases through to resolution
• Build successful customer relationships and keep customers fully informed
• Coordinate follow-on actions and provide detailed responses to conclude cases
• Monitor internal systems and email to manage complaint audits
• Ensure complaints are recorded correctly in line with regulations
• Decide, negotiate, and award fair goodwill payments where appropriate
• Amend and update customer accounts as needed
• Complete escalations and support team leaders, managers, and business leads with customer resolution

Service Recovery Advisor

Financial Planning and Analysis

• Lead high-impact finance transformation projects from concept through implementation
• Ensure project benefits are realised and embedded into day-to-day operations
• Identify and develop opportunities to enhance financial processes, reporting and business insight
• Lead transformation projects from discovery and design through successful implementation
• Produce robust analysis and develop business cases
• Ensure effective governance throughout project delivery
• Influence and engage stakeholders at all levels to build support for change and drive adoption
• Provide thought leadership on business performance, cost management and continuous improvement
• Manage project plans, risks, issues and reporting
• Track, measure and report project benefits with finance teams
• Collaborate with Finance, HR, Technology, support functions and project sponsors
• Ensure change is embedded and sustained
• Support Severn Trent’s Finance Strategy and broader business objectives

Finance Transformation Manager

Technician

• Diagnose and resolve electrical faults using a variety of testing equipment
• Carry out site safety inspections, electrical testing, and comprehensive safety assessments
• Maintain safe, efficient, and reliable operation of electrical systems across sewage treatment works and sewage pumping stations
• Undertake routine proactive and reactive maintenance on sewage treatment assets
• Install, service, and maintain essential treatment equipment
• Optimise asset performance and minimise downtime
• Support the long-term sustainability and reliability of site operations

Maintenance Technician – Multi

Mechanical Engineer

• Support the design of technical solutions for Severn Trent Water Mains Renewal Programmes
• Work alongside Design Engineers to design and deliver design packages for programme and construction teams
• Conduct desktop studies, site visits, peer reviews, and preconstruction assessments
• Prepare and deliver information, content, designs, and sketches to stakeholders
• Collaborate with programme teams to ensure solutions are constructed and commissioned to agreed design specifications
• Liaise with internal and external experts to develop efficient, cost-effective solutions
• Identify and assess operational risks and integrate health and safety into the design lifecycle
• Maintain proactive risk management and risk registers throughout the design process
• Produce CDM documentation and review and validate third-party deliverables
• Participate in post-project reviews and capture learnings

Assistant Design Engineer

• Support the Team Manager in managing the day-to-day operation of water treatment sites and the wider area
• Assist the Team Manager and planner with controlling operations and access for third-party work on site
• Organise chemical deliveries, contractors, audits, media changes, interventions, and services
• Ensure full compliance with regulatory and company requirements
• Focus on improving asset availability
• Apply and promote standardised practices and procedures for managing H&S risks and quality problems
• Manage customer issues in the area
• Provide cover for the Team Manager when appropriate
• Work with maintenance and operational teams
• Support targets relating to maintenance, quality, continuous supply, safety, and cost control

Senior Technician

General

• Support and maintain the ISO 22301-aligned Business Continuity Management System
• Lead business impact assessments, risk reviews, continuity exercises, and scenario testing
• Develop and enhance business continuity, crisis management, and incident response plans
• Work with stakeholders across the business to improve organisational resilience and recovery capability
• Deliver training and awareness activities to promote a strong “Being Prepared” culture
• Engage with regulators, Local Resilience Forums, emergency responders, suppliers, and industry partners
• Support major incident response and recovery activities when required
• Provide expert advice and guidance on business continuity best practice
• Join a standby rota to support incidents outside core working hours

Business Continuity Specialist

Operator

• Manage raw water sources through plant processes
• Conduct onsite sampling and laboratory testing
• Produce drinking water to high-quality standards safely and cost efficiently
• Work a rotating 24/7/365 shift rota and participate in a standby rota
• Operate the water treatment works using SCADA and PRISM control platforms
• Own site performance, including power efficiency, water quality, chemical optimisation, and asset availability
• Monitor complex treatment processes
• Optimise treatment processes to meet customer demand and changing water quality
• Communicate and escalate operational issues
• Proactively manage onsite chemical stocks
• Review water quality trends and asset performance and prevent failures
• Complete onsite testing to assure the treatment process
• Work alongside maintenance, process, and local management teams
• Perform lone working and dynamically solve problems

Technical Operator – Shifts

• Manage raw water sources through plant processes
• Conduct onsite sampling and laboratory testing
• Produce drinking water to high-quality standards safely and cost efficiently
• Work rotating 24/7/365 shifts and participate in a standby rota
• Operate the water treatment works using SCADA and PRISM control platforms
• Own site performance, including power efficiency, water quality, chemical optimisation, and asset availability
• Monitor complex treatment processes using SCADA
• Optimise treatment processes in response to customer demand and water quality changes
• Communicate and escalate operational issues
• Proactively manage onsite chemical stocks
• Review water quality trends and asset performance and take preventive action
• Complete onsite testing to assure treatment processes
• Collaborate with maintenance, process, and local management teams
• Work independently, including lone working, and dynamically solve problems

Manager

• Improve regulatory compliance across Wastewater Recycling
• Develop and maintain high-quality, compliant documentation
• Ensure standards, procedures and systems of work are robust, controlled and aligned with legislation
• Support and challenge operational teams to meet regulatory and Health & Safety standards
• Build operational understanding and capability
• Monitor performance and report on compliance
• Carry out assurance checks
• Address risk or underperformance
• Lead continuous-improvement activity to reduce operational failures
• Embed best practice and strengthen long-term compliance across the region
• Work closely with Team Managers and subject matter experts

Standards & Assurance Manager

• Improve regulatory compliance across Wastewater Recycling
• Develop and maintain high-quality, compliant documentation
• Ensure standards, procedures and systems of work are robust, controlled and aligned with legislation
• Support and challenge operational teams to meet regulatory and Health & Safety standards
• Build operational teams’ understanding and capability
• Monitor performance and report on compliance
• Carry out assurance checks
• Address risk or underperformance where needed
• Lead continuous-improvement activity to reduce operational failures and embed best practice
• Strengthen long-term compliance, safety, performance and regulatory outcomes across the region

Project Manager

• Lead the successful delivery of complex capital programmes across the Security team as part of Capital Delivery
• Lead high-performing multidisciplinary teams, including Project Managers and wider project delivery professionals
• Manage programme delivery, multiple projects, budgets, resources and programme risks
• Influence and manage key internal and external stakeholders
• Work with contractors, suppliers and supply chain partners to deliver programme outcomes
• Ensure projects are delivered safely, efficiently and in line with business objectives
• Manage programme performance, resources and strategic priorities
• Support delivery of major capital investment projects across Water, Waste and Infrastructure programmes
• Drive programme performance across Capital Delivery
• Make informed decisions and navigate ambiguity across complex environments

Lead Project Manager

• Support the Team Manager in managing the day-to-day operation of water treatment sites and the wider area
• Assist the Team Manager and planner with controlling operations and access for third-party work on site
• Organise chemical deliveries, contractors, audits, media changes, interventions and services
• Ensure full compliance with regulatory and company requirements
• Improve asset availability
• Apply standardised practices and procedures for managing health and safety risks and quality problems
• Adhere to and promote Company principles
• Manage customer issues in the area
• Provide cover for the Team Manager when appropriate
• Work with maintenance and operational teams and learn skills outside the day job

Service Recovery Advisor

Finance Transformation Manager

Maintenance Technician – Multi

Assistant Design Engineer

Senior Technician

Business Continuity Specialist

Technical Operator – Shifts

Technical Operator – Shifts

Standards & Assurance Manager

Standards & Assurance Manager

Lead Project Manager

Senior Technician – Non Infra