Community Communications Officer

Severn Trent

. Maintain close contact with communities served by Severn Trent .

Posted 10/16/2026contractDerby • United KingdomMid-LevelSenior💰 £35,150 - £43,525 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in stakeholder management, customer engagement, and effective communication strategies to foster positive relationships and deliver tailored messaging. Proficient in project management and analysis to support capital investment projects and environmental improvements.

Highest-signal resume keywords

Stakeholder ManagementCustomer EngagementProject ManagementStrong Written CommunicationAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer Insight AnalysisRisk IdentificationPlanningOrganizational Skills

Soft Skills

Verbal CommunicationPresentation SkillsInfluencing SkillsCustomer FocusConstructive Challenge

Tools & Technologies

WordExcelAsanaPower BI

Certifications & Qualifications

Driving License

Industry Keywords

Community EngagementCapital Investment ProjectsEnvironmental ImprovementsCustomer Service

About the role

Key responsibilities & impact

Maintain close contact with communities served by Severn Trent
Build positive relationships and create meaningful impact in communities with ongoing works
Engage customers, local businesses, councillors, and others affected by works
Communicate the importance of Severn Trent’s services
Use customer insight and local intelligence to deliver appropriate communications
Plan and provide tailored, personalised communications before, during, and after works
Support delivery of capital investment projects, resilient services, and environmental improvements
Work in the office, on site, and from home as needed, with frequent regional travel

Requirements

What you’ll need

Experience in communications, engagement, customer service, stakeholder management or a related discipline
Strong written, verbal and presentation skills
Experience managing stakeholder relationships
Strong planning and organisational skills
Confident using a range of computer systems and software, including Word, Excel, Asana/project management tool, and Power BI
Ability to analyse information and identify risks and opportunities
Ability to influence and challenge constructively
Ability to manage multiple projects and priorities simultaneously
Customer-focused with a strong understanding of customer needs and expectations
Driving license and willingness to travel across the patch frequently

Benefits

Comp & perks

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,250, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year