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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining sewer networks and assets, with a strong focus on safety, quality standards, and effective problem-solving. Capable of collaborating with field workers and managing customer service inquiries while utilizing technology for documentation.
Highest-signal resume keywords
Sewer Network MaintenanceCustomer Service InvestigationProblem-Solving AbilityDriving Licence (C1 or Class 2)Safety Standards Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sewer InspectionNetwork-Failure Risk MitigationJob DocumentationRemedial Works IdentificationCustomer Misconnection Surveys
Soft Skills
Proactive AttitudeInitiativePositive MindsetCollaboration
Tools & Technologies
LaptopPhone
Certifications & Qualifications
Minimum Standard Driving LicenceC1 or Class 2 Driving Licence
Industry Keywords
Combined Sewer OverflowNon-return ValveAir ValveSyphonOil InterceptorHighways AuthoritiesEnvironment AgencyLocal Authorities
About the role
Key responsibilities & impact- Perform proactive tasks to maintain sewer networks and assets
- Inspect Combined Sewer Overflows, Non-return Valves, Air Valves, Syphons and Oil Interceptors
- Assist with customer investigations and misconnection surveys
- Lead and promote a safe working environment while ensuring quality standards
- Identify and define remedial or improvement works for ancillary assets
- Develop and implement measures to mitigate network-failure risks
- Investigate and resolve non-urgent customer service issues and queries
- Investigate and respond to defect reports and enquiries from Highways Authorities, the Environment Agency and Local Authorities
- Collaborate with contract field workers to deliver company targets and objectives
- Record and document completed jobs using a laptop and phone
Requirements
What you’ll need- Minimum standard driving licence required
- C1 or Class 2 driving licence beneficial
- Experience using a laptop and phone for recording and documenting jobs
- Problem-solving ability
- Initiative and a proactive, positive, caring attitude
- Willingness to work 37 hours per week, Monday–Thursday 7:30am–3:30pm and Friday 7:30am–3:00pm
- Willingness to participate in a compulsory shared standby rota, including evenings and weekends
Benefits
Comp & perks- 25 days holiday + bank holidays
- Ability to buy/sell up to 5 days per year
- Annual bonus scheme of up to £1,500, subject to eligibility
- Family-friendly policies, including a year off fully paid maternity and adoption leave
- Leading pension scheme: employer doubles contributions up to 15% when employee contributes 7.5%
- Sharesave opportunity to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with the Academy
- Electric vehicle scheme
- Retail offers
- Two paid volunteering days per year
- Any additional technical training required will be covered
- Overtime opportunities