Service Manager

Severn Trent

. Lead the day-to-day delivery of the Hire Service across the business .

Posted 10/27/2026full-timeCoventry • United KingdomMid-LevelSenior💰 £49,740 - £65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and optimizing Hire Service operations, focusing on cost reduction, supplier performance, and strategic planning. Proven ability to mentor teams, drive continuous improvement, and enhance customer service within a complex supply chain environment.

Highest-signal resume keywords

Leadership In Hire Service OperationsStrategic Planning DevelopmentSupplier Performance ManagementCost Reduction InitiativesStakeholder Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Expenditure ReductionBusiness Case PreparationContinuous Improvement InitiativesCost ManagementEquipment Management

Soft Skills

Results-Driven LeadershipCollaborative LeadershipInfluencing StakeholdersCustomer Service FocusChange Management

Industry Keywords

Supply Chain ManagementHealth And Safety ComplianceHire Service StrategyFinancial Performance OversightOperational Insight

About the role

Key responsibilities & impact

Lead the day-to-day delivery of the Hire Service across the business
Oversee the Hire Service team and financial performance of the function
Identify opportunities to reduce hire costs and improve equipment management and hire-versus-buy decisions
Work with the business and external industry groups to shape and develop the Hire Service strategy
Support the Supply Chain Business Lead in designing fit-for-purpose solutions and associated cost models
Lead cost-reduction delivery across the business
Lead, mentor and develop Hire Service personnel
Identify and lead continuous improvement initiatives
Improve customer compliance, operational expenditure, supplier performance and carbon-emissions metrics
Build internal and external networks to generate ideas and support change
Provide industry insights that influence Hire Service strategy
Guide operational Hire Service business teams in shaping customer offers and business plans
Deliver and implement Hire Service OpEx Reduction Projects and secure benefit-realisation ownership
Present tailored information and business cases to boards to secure funding and enable strategic decisions
Design supporting structures, roles, competencies, objectives, operating procedures, reporting and assurance
Promote a culture of health, safety and wellbeing

Requirements

What you’ll need

Experience leading a large, fast-paced and business-critical operation, ideally within a complex supply chain environment
Confident, results-driven leadership with a strong commercial mindset
Ability to quickly assess challenges, identify opportunities and deliver meaningful change
Skilled at building strong relationships and influencing stakeholders at all levels, from senior leaders through to frontline teams
Experience developing strategic plans
Experience preparing business cases
Experience managing supplier performance
Ability to use commercial and operational insight to drive better outcomes
Collaborative leadership, including coaching and developing others
Strong focus on excellent customer service
Flexibility to travel to meetings in Shelton, Derby and Coventry
Compliance with company policies and statutory health, safety and wellbeing requirements

Benefits

Comp & perks

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
£400 per month car allowance
Annual bonus scheme (of up to £2,250 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies (including, a year fully paid maternity and adoption leave)
Two volunteering days per year
Inclusive workplace
Award-winning training