Standards & Assurance Manager

Severn Trent

. Improve regulatory compliance across Wastewater Recycling .

Posted 9/21/2026full-timeBirmingham • United KingdomMid-LevelSenior💰 £47,781 - £54,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical knowledge in Customer Operations and a solid understanding of CDM and contractor management, with a focus on driving compliance and continuous improvement through effective communication and operational support.

Highest-signal resume keywords

Regulatory ComplianceContinuous ImprovementCustomer OperationsCDM ManagementPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulatory ComplianceDocumentation DevelopmentPerformance InsightRoot Cause AnalysisOperational Standards

Soft Skills

Strong CommunicationInfluencing SkillsConstructive ChallengeCaring AttitudePositivity

Industry Keywords

Health & Safety StandardsOperational CapabilityAssurance ChecksBest PracticesRisk Management

About the role

Key responsibilities & impact

Improve regulatory compliance across Wastewater Recycling
Develop and maintain high-quality, compliant documentation
Ensure standards, procedures and systems of work are robust, controlled and aligned with legislation
Support and challenge operational teams to meet regulatory and Health & Safety standards
Build operational understanding and capability
Monitor performance and report on compliance
Carry out assurance checks
Address risk or underperformance
Lead continuous-improvement activity to reduce operational failures
Embed best practice and strengthen long-term compliance across the region
Work closely with Team Managers and subject matter experts

Requirements

What you’ll need

Proven experience of driving compliance and improving operational results
Strong technical knowledge within Customer Operations
Solid understanding of CDM and contractor management
Ability to influence at all levels and challenge constructively
Ability to shape behaviours and build a culture of compliance
Strong communication skills, including simplifying complex regulations into practical ways of working
Experience using data, root cause analysis and performance insight to drive continuous improvement
Caring attitude, positivity and commitment to making a difference

Benefits

Comp & perks

28 days annual leave with the opportunity to buy up to 5
Annual bonus scheme (of up to £2,250 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteering days per year
Positive, inclusive workplace
Opportunity to contribute to the environment and community