Forward Deployed Engineer – Manager

SewerAI

. Lead the Forward Deployed Engineering team as a player-coach .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $160,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and technical integrations, with a strong foundation in scripting, data migrations, and API interactions. Capable of leading teams while maintaining hands-on involvement in technical problem-solving and customer communication.

Highest-signal resume keywords

Forward Deployed EngineeringCustomer Integration ManagementScripting in Python, JavaScript, or BashETL Workflows and Data MigrationsStrong Customer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIsSQLData MigrationIntegration DesignTroubleshootingREST APIsJSONAWS: S3, Lambda, IAMGIS and Spatial DataNASSCO Standards

Soft Skills

Customer Relationship BuildingExpectation ManagementTeam MentoringAdaptability in CommunicationScope Management

Tools & Technologies

CMMSArcGISWinCanITpipesAI Coding Tools

Industry Keywords

UtilityPublic SectorInfrastructureField EngineeringProfessional Services

Tech Stack

Tools & technologies

AWSETLJavaScriptPythonSQL

About the role

Key responsibilities & impact

Lead the Forward Deployed Engineering team as a player-coach
Own customer relationships from kickoff through go-live and handoff to Customer Success
Lead technical discovery with utility IT, GIS, operations teams and field crews
Explain technical tradeoffs to non-technical stakeholders
Manage expectations, timelines and scope; provide alternatives when needed
Own escalations on at-risk accounts through resolution
Run kickoffs, workshops and go-live sessions
Write status updates for leadership, Sales and customers
Personally handle difficult integrations, migrations and escalations
Design and review integrations with CMMS, GIS and inspection platforms
Own data migrations end to end, including extraction, mapping, transformation, validation and reconciliation
Build internal tooling such as scripts, ETL jobs, validation checks and deployment templates
Manage day-to-day team operations, including 1:1s, onboarding, performance reviews, project assignments and capacity planning
Run FDE standups and prioritize work across the live customer portfolio
Partner with Sales and Solutions Engineering on scoping and technical feasibility
Bring recurring integration needs and implementation friction to Product and Engineering
Mentor the team in technical work and customer communication

Requirements

What you’ll need

5+ years as a Forward Deployed Engineer or in a similar hands-on, customer-facing technical role, such as Professional Services, Solutions, Implementation or Field Engineering
2+ years managing people or leading a technical team
Strong technical foundation; ability to read code, query data and find bugs
Experience shipping customer integrations and migrations involving APIs, enterprise systems and legacy data
Excellent customer communication and relationship-building abilities
Experience working with non-technical customers and adapting communication accordingly
Ability to communicate scope limitations and timelines while maintaining customer relationships
Desire to remain hands-on and personally handle difficult technical problems
Strong scope management, including clear timelines, early risk identification and honest status updates
Comfort with startup pace, unclear ownership and creating processes
Scripting in Python, JavaScript or Bash
Strong SQL and relational database fundamentals
ETL workflows and large-scale data migrations
REST APIs, JSON, webhooks and system integrations
AWS: S3, Lambda and IAM
Troubleshooting across databases, APIs, files and UI
Day-to-day use of AI coding tools
NASSCO standards (PACP/MACP/LACP) and sewer inspection data are good to have
GIS and spatial data, including ArcGIS and ArcGIS REST services, are good to have
Familiarity with CMMS and asset management systems is good to have
Familiarity with inspection platforms WinCan and ITpipes is good to have
Workflow orchestration, integration platforms, media and large-file ingestion, SFTP, municipal utility/public sector/infrastructure customers, and building delivery playbooks are good to have
Legally authorized to work in the United States
Must answer whether employer sponsorship for an employment visa will be required

Benefits

Comp & perks

Equity
Medical insurance
Dental insurance
Vision insurance
Basic life insurance
401(k)
Unlimited PTO
Approximately 10% travel for customer kickoffs, workshops, go-lives and team offsites