SewerAI

Implementation Specialist

• Manage, coach, and develop Forward Deployed Engineers and Professional Services team members
• Set expectations for project ownership, customer communication, technical quality, and delivery standards
• Build career paths, operating rhythms, onboarding materials, and performance feedback loops
• Balance workload across implementations, integrations, migrations, escalations, and strategic customer work
• Oversee customer implementation projects from kickoff through go-live and stabilization
• Ensure projects have clear scopes, timelines, owners, risks, and success criteria
• Improve delivery predictability across onboarding, custom integrations, data migrations, and customer-specific services
• Partner with Customer Success, Sales, Solutions Engineering, Product, and Engineering on handoffs and execution
• Create and improve playbooks, templates, trackers, estimation models, and delivery workflows
• Define work that should be standard, custom, productized, or escalated to Engineering
• Improve intake, scoping, prioritization, project tracking, and reporting for services work
• Identify operational bottlenecks and implement process improvements
• Guide technical discovery and solution design for complex customer deployments
• Support integrations with CMMS, GIS, inspection platforms, file transfer workflows, and customer data environments
• Help deliver data migrations, configuration work, API-based integrations, and field deployment support
• Serve as escalation point for technically complex or high-risk customer projects
• Surface recurring customer needs, implementation friction, and integration requirements to Product and Engineering
• Collaborate with Sales and Solutions Engineering on scoping, pricing inputs, technical feasibility, and customer commitments
• Partner with Customer Success on transition to ongoing adoption
• Represent ProServe capacity, risks, and delivery tradeoffs in planning conversations
• Run the ProServe standup and own prioritization and capacity calls across the live customer-project portfolio
• Spend meaningful time in customer conversations, especially for at-risk or technically complex deployments
• Decide what gets declined, phased, or handed to Product

Manager, Implementation – Professional Services