Manager, Implementation – Professional Services

SewerAI

. Manage, coach, and develop Forward Deployed Engineers and Professional Services team members .

Posted 9/24/2026full-timeCalifornia • United StatesMid-LevelSenior💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical customer projects, including software implementation, integrations, and data migrations, while effectively leading teams and collaborating with cross-functional stakeholders. Proficient in project management, risk management, and developing operational processes to enhance service delivery.

Highest-signal resume keywords

Project ManagementTechnical Team LeadershipCustomer ImplementationAPI IntegrationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationData MigrationIntegration ArchitectureAPI DevelopmentRisk ManagementStakeholder AlignmentEstimation ModelsDelivery PlaybooksConfiguration ManagementETL Workflows

Soft Skills

Crisp CommunicationCoachingCollaborationProblem SolvingAdaptability

Tools & Technologies

CityworksCartegraphLucityVUEWorksArcGISWinCanITpipesCMMSGISAsset Management Systems

Industry Keywords

Forward Deployed EngineerProfessional ServicesSolutions EngineeringField EngineeringPublic Sector CustomersMunicipal UtilitiesInspection Workflows

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Manage, coach, and develop Forward Deployed Engineers and Professional Services team members
Set expectations for project ownership, customer communication, technical quality, and delivery standards
Build career paths, operating rhythms, onboarding materials, and performance feedback loops
Balance workload across implementations, integrations, migrations, escalations, and strategic customer work
Oversee customer implementation projects from kickoff through go-live and stabilization
Ensure projects have clear scopes, timelines, owners, risks, and success criteria
Improve delivery predictability across onboarding, custom integrations, data migrations, and customer-specific services
Partner with Customer Success, Sales, Solutions Engineering, Product, and Engineering on handoffs and execution
Create and improve playbooks, templates, trackers, estimation models, and delivery workflows
Define work that should be standard, custom, productized, or escalated to Engineering
Improve intake, scoping, prioritization, project tracking, and reporting for services work
Identify operational bottlenecks and implement process improvements
Guide technical discovery and solution design for complex customer deployments
Support integrations with CMMS, GIS, inspection platforms, file transfer workflows, and customer data environments
Help deliver data migrations, configuration work, API-based integrations, and field deployment support
Serve as escalation point for technically complex or high-risk customer projects
Surface recurring customer needs, implementation friction, and integration requirements to Product and Engineering
Collaborate with Sales and Solutions Engineering on scoping, pricing inputs, technical feasibility, and customer commitments
Partner with Customer Success on transition to ongoing adoption
Represent ProServe capacity, risks, and delivery tradeoffs in planning conversations
Run the ProServe standup and own prioritization and capacity calls across the live customer-project portfolio
Spend meaningful time in customer conversations, especially for at-risk or technically complex deployments
Decide what gets declined, phased, or handed to Product

Requirements

What you’ll need

5+ years as a Forward Deployed Engineer, or otherwise in Professional Services, Solutions Engineering, Implementation, Field Engineering, Customer Engineering, or a similar technical customer-facing function
2+ years of people management or technical team leadership experience
Experience delivering technical customer projects involving software implementation, integrations, data migration, configuration, APIs, or enterprise systems
Strong project management instincts: scope control, timelines, risk management, stakeholder alignment, and crisp communication
Ability to work with both technical and non-technical stakeholders, including customers, engineers, sales teams, and executives
Comfort operating in a fast-moving startup with evolving process and ambiguous ownership boundaries
Preferred: Experience leading Forward Deployed Engineers, Solutions Architects, Implementation Engineers, or Professional Services Engineers
Preferred: Experience with municipal utilities, infrastructure, public sector customers, GIS, CMMS, asset management systems, or inspection workflows
Preferred: Familiarity with Cityworks, Cartegraph / OpenGov, Lucity, VUEWorks, ArcGIS, WinCan, ITpipes, or similar operational platforms
Preferred: Experience building delivery playbooks, services catalogs, estimation models, or implementation methodologies from scratch
Preferred: Technical fluency with APIs, databases, ETL workflows, SFTP and file exchange, data validation, and integration architecture
Preferred: Experience partnering with Product and Engineering to productize repeatable services work

Benefits

Comp & perks

Medical, Dental, Vision, Basic Life, 401(k), and more
Unlimited PTO
Tools and resources to support success
Competitive compensation with high-growth potential
Equity