Chargeback Operations Intern

Sezzle

. Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes .

Posted 10/2/2026full-timeRemote • MexicoEntry Level💰 $800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and resolving credit card, debit card, and ACH transaction disputes while leveraging data analysis and fraud prevention techniques. Strong ability to collaborate cross-functionally and recommend process improvements to enhance operational efficiency.

Highest-signal resume keywords

Data AnalysisFraud Prevention TechniquesProblem-Solving SkillsCommunication SkillsExperience With Large Language Model Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction InvestigationData AnalysisFraud PreventionPattern IdentificationProcess Improvement

Soft Skills

Attention To DetailMultitaskingBusiness JudgmentSelf-Starter

Tools & Technologies

Internal SystemsAI ToolsClaude

Industry Keywords

Credit Card TransactionsDebit Card TransactionsACH TransactionsLoss PreventionSLA Management

About the role

Key responsibilities & impact

Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
Investigate transactions using internal policies and review methodologies to identify patterns and trends
Analyze account patterns using internal systems and tools
Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
Maintain strong domain knowledge of fraud prevention techniques and technologies
Meet or exceed SLAs for timely resolution of queued cases and minimize potential losses
Handle escalations from internal and external stakeholders
Recommend process improvements to management

Requirements

What you’ll need

Experience analyzing data and making impactful decisions in a fast-paced and sometimes ambiguous environment
Attention to detail and ability to multitask
Excellent problem-solving and analytical skills
Strong business judgment and communication skills
Ability to self-start and work with minimal supervision after training
Demonstrated experience working with Claude or equivalent large language model tools
Comfortable leveraging AI to enhance productivity, research, and communication
Ability to work full-time Monday through Friday, 9:00 am–5:30 pm Central Time

Benefits

Comp & perks

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