Sezzle

Product Operations

• Review receipt submissions against validation rules and make consistent approve/reject decisions
• Identify unusual receipt formats, retailer-specific quirks, duplicates, and signs of abuse
• Document edge cases for scalable handling
• Provide engineering with bug reports, reproducible examples, and suggested extraction and validation improvements
• Maintain and prioritize improvements based on customer impact, fraud risk, and operational cost
• Track fixes through the backlog, verify shipped improvements, and flag regressions
• Maintain review guidelines, decision criteria, and escalation paths
• Identify opportunities to automate, simplify, or remove workflow steps
• Help shape internal review tools
• Collaborate with product management, engineering, design, and data teams

Product Operations Intern, Rewards

• Review receipt-scanning submissions against validation rules and make consistent approve/reject decisions
• Identify unusual receipt formats, retailer-specific quirks, duplicates, and signs of abuse
• Document edge cases for scalable handling
• Provide engineering with bug reports, reproducible examples, and suggested improvements to extraction and validation logic
• Maintain a prioritized improvement backlog based on customer impact, fraud risk, and operational cost
• Track fixes, confirm shipped improvements, and flag regressions
• Maintain review guidelines, decision criteria, and escalation paths
• Identify opportunities to automate, simplify, or remove workflow steps
• Help shape internal review tools
• Collaborate with product management, engineering, design, and data teams on the receipt-scanning experience

• Review receipt scanning submissions against validation rules and make approve/reject decisions
• Identify unusual receipt formats, retailer-specific quirks, duplicates, and signs of abuse
• Document edge cases for scalable handling
• Create actionable bug reports, reproducible examples, and suggested improvements for engineering
• Maintain and prioritize improvements based on customer impact, fraud risk, and operational cost
• Track fixes through the backlog, verify shipped improvements, and flag regressions
• Maintain review guidelines, decision criteria, and escalation paths
• Identify opportunities to automate, simplify, or remove workflow steps
• Help shape internal review tools

• Review receipt submissions against validation rules and make consistent approve/reject decisions
• Identify unusual receipt formats, retailer-specific quirks, duplicates, and signs of abuse
• Document edge cases so they can be handled at scale
• Provide engineering with bug reports, reproducible examples, and suggested improvements to extraction and validation logic
• Maintain and prioritize improvements based on customer impact, fraud risk, and operational cost
• Track fixes through the backlog, confirm shipped improvements, and flag regressions
• Write and maintain review guidelines, decision criteria, and escalation paths
• Identify workflow opportunities for automation, simplification, or removal
• Help shape internal review tools
• Collaborate with product management, engineering, design, and data teams

• Review receipt submissions against validation rules and make consistent approve/reject decisions
• Identify unusual receipt formats, retailer-specific quirks, duplicates, and signs of abuse
• Document edge cases for scalable handling
• Provide engineering with bug reports, reproducible examples, and suggested extraction and validation improvements
• Maintain a prioritized list of improvements based on customer impact, fraud risk, and operational cost
• Track fixes through the backlog, confirm shipped improvements, and flag regressions
• Maintain review guidelines, decision criteria, and escalation paths
• Identify opportunities to automate, simplify, or remove workflow steps
• Help shape internal review tools
• Collaborate with product management, engineering, design, and data teams

Operations

• Set up, QA, and launch A/B tests across Marketplace features, ensuring targeting, variants, and tracking are correct.
• Monitor running tests, flag issues early, and call results once statistically significant.
• Maintain a single source of truth for every test, including live status, audience, and learnings.
• Create and manage placements, promotions, coupons, and offers across the Sezzle app.
• Set up and manage cashback programs in internal admin tools.
• Onboard online stores into the marketplace and activate their store domains.
• Map user and merchant segments to features, placements, and offers.
• Run QA audits, resolve user-reported issues and broken links, and set up alerts.
• Benchmark the shopping experience against competitors and propose new placements, deals, and offers.
• Document test plans, results, and processes, and identify workflows suitable for AI automation.
• Collaborate with product, engineering, data, design, and partnerships; report to the Product Manager for Marketplace.

Marketplace Operations – Experimentation Specialist

• Set up, QA, and launch A/B tests across Marketplace features, ensuring targeting, variants, and tracking are correct.
• Monitor running tests, flag issues early, and call results when statistically significant.
• Maintain a single source of truth for every test, including what is live, who sees it, and what was learned.
• Create and manage placements, promotions, coupons, and offers across the Sezzle app.
• Set up and manage cashback programs in internal admin tools.
• Onboard new online stores into the marketplace and activate their store domains.
• Map user and merchant segments to features, placements, and offers.
• Run QA audits, resolve user-reported issues and broken links, and set up alerts.
• Benchmark the shopping experience against competitors and propose new placements, deals, and offers.
• Document test plans, results, and processes, and identify workflows that can be automated with AI.
• Collaborate with product, engineering, data, design, and partnerships; report to the Product Manager for Marketplace.

• Report to the Product Manager for Marketplace
• Set up, QA, and launch A/B tests across Marketplace features, ensuring correct targeting, variants, and tracking
• Monitor running tests, flag issues, and call results once statistically significant
• Maintain a single source of truth for test status, audiences, and learnings
• Create and manage placements, promotions, coupons, and offers across the Sezzle app
• Set up and manage cashback programs in internal admin tools
• Onboard online stores into the marketplace and activate their store domains
• Map user and merchant segments to features, placements, and offers
• Run QA audits, resolve user-reported issues and broken links, and configure alerts
• Benchmark the shopping experience against competitors and propose new placements, deals, and offers
• Document test plans, results, and processes; identify workflows that can be automated with AI
• Collaborate with product, engineering, data, design, and partnerships teams

• Set up, QA, and launch A/B tests across Marketplace features, ensuring targeting, variants, and tracking are correct.
• Monitor running tests, flag issues early, and call results once statistically significant.
• Maintain a single source of truth for each test, including launch status, audience, and learnings.
• Create and manage placements, promotions, coupons, and offers across the Sezzle app.
• Set up and manage cashback programs in internal admin tools.
• Onboard online stores into the marketplace and activate their store domains.
• Map user and merchant segments to features, placements, and offers.
• Run QA audits, resolve user-reported issues and broken links, and establish alerts.
• Benchmark the shopping experience against competitors and propose ideas for placements, deals, and offers.
• Document test plans, results, and processes, and identify workflows suitable for AI automation.
• Work closely with product, engineering, data, design, and partnerships teams; report to the Product Manager for Marketplace.

• Set up, QA, and launch A/B tests across Marketplace features, ensuring targeting, variants, and tracking are correct
• Monitor running tests, flag issues early, and call results once they reach significance
• Maintain a single source of truth for every test, including what is live, who sees it, and what was learned
• Create and manage placements, promotions, coupons, and offers across the Sezzle app
• Set up and manage cashback programs in internal admin tools
• Onboard new online stores into the marketplace and activate their store domains
• Map user and merchant segments to the features, placements, and offers they see
• Run QA audits, resolve user-reported issues and broken links, and set up alerts
• Benchmark the shopping experience against competitors and propose new placements, deals, and offers
• Document test plans, results, and processes, and identify workflows that can be automated with AI
• Collaborate with product, engineering, data, design, and partnerships teams
• Report to the Product Manager for Marketplace

Marketplace Operations Specialist – Experimentation

Risk

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Develop and maintain domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely case resolution to minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements to management

Risk & Disputes Intern

• Analyze and respond to card and ACH disputes filed against Sezzle
• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet service level agreements for timely case resolution and minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements and scaling opportunities to management

Chargeback Operations Intern

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss-prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely case resolution and minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements to management

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely case resolution and minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements to management

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely resolution of queued cases and minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements to management