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Sezzle

Customer Service Agent

Sezzle

. Provide prompt, detailed, empathetic, customer-oriented support .

Posted 9/29/2026full-timeRemote • ColombiaMid-LevelSenior💰 COP 3,000,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on problem resolution, effective communication, and the ability to manage multiple tasks efficiently. Proficient in advocating for customer needs and providing feedback to enhance product offerings.

Highest-signal resume keywords
Customer Support ExperienceFluent In English And SpanishExcellent Verbal And Written CommunicationProblem Resolution SkillsExperience With Zendesk, LiveAgent, Or Jira

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportProblem ResolutionTroubleshootingTechnical SupportMulti-taskingProduct KnowledgeFeedback CommunicationInquiry ManagementProcess ImprovementSystem Investigation
Soft Skills
EmpathyInitiativeTrust BuildingAdaptabilityCustomer Advocacy
Tools & Technologies
ZendeskLiveAgentJira
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Customer-Oriented SupportFast-Paced EnvironmentComplex InquiriesLive Chat SupportEmail SupportPhone Support

About the role

Key responsibilities & impact
  • Provide prompt, detailed, empathetic, customer-oriented support
  • Assist customers with basic to complex inquiries via email, live chat, and phone
  • Learn the product's features and usage details
  • Build support and trust with the customer support team
  • Understand how customers use Sezzle services and provide feedback to Product and Development teams
  • Advocate for customers and identify improvements to products and processes
  • Seek solutions to customer needs, communicate trends to leadership, and suggest innovative customer-focused solutions

Requirements

What you’ll need
  • Fluent in written and spoken English
  • Proven success in a fast-paced support environment
  • Excellent verbal and written communication skills for technical customer support via phone, email, and live chat
  • Ability to efficiently manage multiple tasks and use personal judgment to take initiative
  • Ability to investigate system or process details to solve customer problems
  • Excitement to learn new technologies
  • 3+ years of customer support experience
  • Experience handling complex issues, troubleshooting, and problem resolution via email, phone, and/or live chat, preferably with software
  • Fluent in written and spoken English and Spanish
  • Bachelor’s degree or an equivalent combination of education and experience
  • Must work from Bogotá, Colombia
  • Full availability during the first 2 months; no vacations approved during this period
  • Fixed shift based in Central Standard Time
  • Zendesk, LiveAgent, or Jira experience is a plus

Benefits

Comp & perks
  • Performance bonus of 15%-25% of the monthly salary
  • Remote role
  • Additional benefits after review of the performance
  • 3-4 training weeks