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Sezzle

IT Operations Intern

Sezzle

. Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues .

Posted 11/2/2026internshipRemote • PeruEntry Level💰 $800 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT service desk operations, including ticket resolution in Jira, troubleshooting macOS and Windows systems, and maintaining IT asset records. Capable of supporting system improvements and leveraging AI tools to enhance productivity and communication.

Highest-signal resume keywords
Jira Ticketing SystemMacOS TroubleshootingWindows TroubleshootingCloud-Based ToolsAI Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT Service Desk OperationsDevice ConfigurationNetworking BasicsIT Security ConceptsTroubleshooting Skills
Soft Skills
Problem-Solving AbilitiesOrganizational SkillsCommunication SkillsInterpersonal SkillsDependability
Tools & Technologies
Google WorkspaceMDM PlatformsAutomation Tools
Industry Keywords
IT OperationsTechnical ProgramAsset ManagementProcess Documentation

Tech Stack

Tools & technologies
CloudMacOS

About the role

Key responsibilities & impact
  • Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues
  • Assist with diagnosing and resolving end-user device issues on macOS and Windows systems
  • Support laptop and peripheral setup, imaging, and distribution
  • Help provision accounts and configure systems for new hires
  • Assist with access removal and equipment collection for departing employees
  • Maintain accurate IT asset records, tagging, documentation, and periodic audits
  • Contribute to and update troubleshooting, FAQ, and process workflow documentation
  • Support system improvements, automation, and infrastructure upgrade initiatives
  • Participate in miscellaneous tasks and projects supporting the IT Operations team

Requirements

What you’ll need
  • Currently pursuing or recently completed a degree or technical program in Computer Science, Information Technology, or a related field
  • Familiarity with macOS and Windows operating systems
  • Basic understanding of networking, device configuration, and troubleshooting
  • Exposure to cloud-based tools such as Google Workspace
  • Interest in learning IT ticketing systems, MDM platforms, and automation tools
  • Strong problem-solving and organizational abilities
  • Excellent communication and interpersonal skills
  • Dependable, proactive, and eager to learn in a fast-paced environment
  • Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication
  • Basic knowledge of IT security concepts and best practices
  • Familiarity with Jira or similar ticketing systems
  • Pursuing a career in IT Operations
  • Trustworthy and able to handle sensitive information and access with care and integrity

Benefits

Comp & perks
  • Flexible working conditions
  • Mentorship from experienced engineers
  • Work on real-world fintech solutions