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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and resolving credit card, debit card, and ACH transaction disputes while leveraging data analysis and fraud prevention techniques. Strong ability to collaborate cross-functionally and recommend process improvements to enhance operational efficiency.
Highest-signal resume keywords
Data AnalysisFraud Prevention TechniquesProblem-Solving SkillsCommunication SkillsExperience With Large Language Model Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisFraud Prevention TechniquesTransaction InvestigationPattern IdentificationProcess Improvement
Soft Skills
Attention To DetailMultitaskingBusiness JudgmentSelf-StarterAnalytical Skills
Tools & Technologies
Internal SystemsAI ToolsClaude
Industry Keywords
Credit Card TransactionsDebit Card TransactionsACH TransactionsLoss PreventionSLA Compliance
About the role
Key responsibilities & impact- Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
- Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
- Investigate transactions using internal policies and review methodologies to identify patterns and trends
- Analyze account patterns using internal systems and tools
- Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
- Maintain strong domain knowledge of fraud prevention techniques and technologies
- Meet or exceed SLAs for timely case resolution and minimize potential losses
- Handle escalations from internal and external stakeholders
- Recommend process improvements to management
Requirements
What you’ll need- Experience analyzing data and making impactful decisions in a fast-paced, sometimes ambiguous environment
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Strong business judgment and communication skills
- Ability to self-start and work with minimal supervision after training
- Demonstrated experience working with Claude or equivalent large language model tools
- Comfortable leveraging AI to enhance productivity, research, and communication
- Ability to work full-time Monday through Friday, 9:00 am–5:30 pm Central Time
Benefits
Comp & perks- Paid internship
- Monthly compensation of $800 USD