Intake and Compliance Manager

SFS Group

. Supervise and manage day-to-day operations of the Intake Department .

Posted 9/23/2026full-timeHyattsville • Maryland • United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing intake operations, ensuring compliance with regulatory standards, and implementing performance improvement measures. Proficient in behavioral health documentation and productivity standards while effectively supervising and supporting clinical staff.

Highest-signal resume keywords

Licensed LCSW-CLicensed LCPCLicensed LMFTBehavioral Health ExperienceSupervisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake Workflow ManagementCompliance MonitoringProductivity Standards KnowledgeQuality Improvement InitiativesBehavioral Health Documentation

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsLeadership Skills

Certifications & Qualifications

Licensed LCSW-CLicensed LCPCLicensed LMFT

Industry Keywords

Behavioral HealthMental HealthSocial ServicesOMHC EnvironmentClinical Operations

About the role

Key responsibilities & impact

Supervise and manage day-to-day operations of the Intake Department
Establish and maintain standardized intake workflows and procedures
Monitor referrals through scheduling, assessment, admission, or disposition
Monitor pending referrals, scheduled intakes, missed appointments, cancellations, and admissions
Ensure compliance with agency policies, procedures, documentation requirements, and regulatory standards
Coordinate assignment of new clients with clinical staff and contract supervisors
Monitor therapist productivity, schedules, documentation completion, and compliance with productivity standards
Follow up on productivity deficiencies and implement performance-improvement measures
Monitor staff compliance and conduct reviews of intake, scheduling, productivity, and documentation processes
Assist with quality-improvement initiatives, internal audits, and regulatory, payer, licensing, or accreditation reviews
Provide administrative supervision and support to assigned staff, potentially including 10+ designated staff
Assist with onboarding, orientation, performance evaluations, training, and corrective action
Monitor client access, waitlists, complaints, intake, scheduling, interpreter services, and service-delivery issues
Develop and maintain reports on referrals, intake completion, admissions, productivity, documentation, scheduling, no-shows, and cancellations
Report concerns, trends, and recommendations to the OMHC Director
Participate in meetings and assist with special projects and agency initiatives

Requirements

What you’ll need

Licensed in the State of Maryland as either an LCSW-C, LCPC, or LMFT is required
Experience in behavioral health, mental health, social services, or an OMHC environment
Master's degree in social work, Counseling, Psychology, Human Services, Healthcare Administration, or a related field preferred
5 years of supervisory or management experience preferred
Knowledge of behavioral health documentation, productivity standards, and clinical operations
Strong organizational, communication, problem-solving, and leadership skills
Ability to monitor staff performance and address performance concerns professionally
Ability to work effectively with licensed clinicians, contract supervisors, administrative staff, clients, and external referral sources