SFS Group

QA Engineer

• Provides strategic oversight of quality assurance, information technology, data governance, reporting, and organizational process improvement
• Leads and supervises the Quality Assurance Manager
• Oversees IT management and governance to ensure technology systems, databases, workflows, and automation support reliable operations and accurate reporting
• Ensures data quality, reporting accuracy, regulatory compliance, documentation standards, and audit readiness across the agency
• Partners with departments on data governance, technology strategy, compliance, and cross-functional improvement initiatives
• Ensures quality assurance findings are analyzed, interpreted, and integrated into agency workflows and processes
• Oversees IT Manager performance and IT governance alignment
• Monitors system reliability, data flow, and automation integrity
• Oversees data quality, reporting accuracy, and compliance with regulatory standards
• Works with departments to ensure data governance policies are followed
• Validates monthly, quarterly, and annual reports for accuracy and completeness
• Leads cross-functional improvement initiatives
• Oversees documentation standards and audit readiness

IT and Quality Assurance Director

Compliance

• Supervise and manage day-to-day operations of the Intake Department
• Establish and maintain standardized intake workflows and procedures
• Monitor referrals through scheduling, assessment, admission, or disposition
• Monitor pending referrals, scheduled intakes, missed appointments, cancellations, and admissions
• Ensure compliance with agency policies, procedures, documentation requirements, and regulatory standards
• Coordinate assignment of new clients with clinical staff and contract supervisors
• Monitor therapist productivity, schedules, documentation completion, and compliance with productivity standards
• Follow up on productivity deficiencies and implement performance-improvement measures
• Monitor staff compliance and conduct reviews of intake, scheduling, productivity, and documentation processes
• Assist with quality-improvement initiatives, internal audits, and regulatory, payer, licensing, or accreditation reviews
• Provide administrative supervision and support to assigned staff, potentially including 10+ designated staff
• Assist with onboarding, orientation, performance evaluations, training, and corrective action
• Monitor client access, waitlists, complaints, intake, scheduling, interpreter services, and service-delivery issues
• Develop and maintain reports on referrals, intake completion, admissions, productivity, documentation, scheduling, no-shows, and cancellations
• Report concerns, trends, and recommendations to the OMHC Director
• Participate in meetings and assist with special projects and agency initiatives

Intake and Compliance Manager

Analyst

• Monitor agency key performance indicators, performance targets, contractual requirements, and quality-of-care measures
• Collect, aggregate, organize, and analyze administrative, operational, clinical, financial, and service-delivery data
• Conduct routine data validation to ensure information is accurate, complete, consistent, timely, and reliable
• Identify data discrepancies and collaborate with departments to investigate and resolve data-quality concerns
• Analyze performance trends, patterns, risks, and opportunities for improvement
• Collaborate with the Leadership Team to interpret reporting metrics and translate findings into actionable steps
• Develop dashboards, scorecards, reports, charts, and other data presentations
• Prepare written summaries of data findings, trends, performance concerns, contributing factors, and recommendations
• Identify gaps, disparities, or inequities in access to care, service delivery, outcomes, and quality of care
• Support performance improvement plans and corrective actions
• Evaluate improvement initiatives against benchmarks and targets
• Integrate data from electronic health records, surveys, incident reports, utilization reviews, case record reviews, financial systems, and other sources
• Assist departments with performance indicators, data-collection processes, and reporting schedules
• Maintain documentation for data definitions, calculation methods, reporting requirements, and validation procedures
• Present findings to technical and nontechnical audiences
• Support regulatory, contractual, accreditation, and internal quality-reporting requirements
• Protect confidential agency, employee, and client information in accordance with HIPAA, policies, and applicable laws
• Participate in quality improvement committees, leadership meetings, and other assigned meetings
• Complete reports and assigned projects accurately and on time
• Perform other duties as assigned

Data and Performance Analyst

Therapist

• Provide individual and family therapy within the community-based OMHC program
• Manage an assigned caseload and monitor service frequency established through intake and treatment planning
• Assess client needs, strengths, risks, diagnoses, functioning, and progress
• Develop measurable treatment goals and clinically appropriate interventions
• Monitor attendance and engagement; conduct and document outreach and follow re-engagement, transfer, or discharge procedures
• Coordinate care with supervisors, Psychiatry, PRP, case management, interpreters/Family Support Workers, schools, probation officers, medical providers, community resources, and other partners
• Provide on-site services at the designated community partner location at least two days per week
• Include parents, guardians, or family members when clinically appropriate and consistent with consent and treatment goals
• Complete risk assessments, safety plans, incident documentation, consultation, and escalation
• Support access to psychiatric, rehabilitative, case-management, and community resources
• Use Credible and other agency systems for scheduling, documentation, communication, reporting, and workflows
• Maintain an accurate calendar and complete check-in/check-out and signer workflows
• Complete progress notes and GAP notes within three days of services, cancellations, reschedules, or no-shows
• Complete treatment plans, transition summaries, reassessments, outcome measures, referral reviews, PRP referrals/reauthorizations, collaboration notes, transfers, discharges, consents, and other records by agency deadlines
• Correct returned documentation within three business days or the supervisor-designated timeframe
• Document calls, texts, emails, collateral contacts, outreach, barriers, and care coordination in client records
• Respond to agency communications within one business day
• Participate in clinical supervision, onboarding, training, feedback, and continuing education
• Submit accurate invoices for eligible completed services and compensated activities
• Communicate absences, capacity changes, transfer needs, or circumstances that may interrupt care

IT and Quality Assurance Director

Intake and Compliance Manager

Data and Performance Analyst

Community Partner Therapist, Bilingual