SG Group

Head of Department

• Define and lead the global Customer & Driver Services transformation strategy and roadmap
• Lead large-scale change and redesign how the service organization operates
• Align leadership, people, processes, and technology around strategic goals
• Own prioritization and governance of the global service transformation portfolio
• Ensure effective delivery frameworks and governance
• Identify service transformation opportunities using customer insights, operational performance, country needs, and strategic priorities
• Translate business challenges into scalable process, technology, data, and organizational solutions
• Lead the end-to-end business change lifecycle from opportunity identification through implementation, adoption, and value realization
• Act as a trusted advisor to senior business leaders and country stakeholders
• Build partnerships with Digital & IT
• Ensure business needs are translated into successful solutions and business outcomes
• Report to the Group Director Customer & Driver Services

Global Head of Service Transformation