Associate Technical Client Manager

SGS

. Act as a liaison between select major clients and the laboratory .

Posted 10/21/2026full-timeRemote • Illinois • United StatesMid-Level💰 $29 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and technical support within laboratory settings, ensuring compliance with GMP, GLP, and ISO standards while effectively communicating client needs to project managers and operational staff.

Highest-signal resume keywords

Regulatory Affairs KnowledgeClient Relationship ManagementTechnical Support ExpertiseProject Proposal PreparationLaboratory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Laboratory TechniquesPharmaceutical DevelopmentCMC KnowledgeSample ManagementProposal Preparation

Soft Skills

Negotiation SkillsCommunication SkillsInterpersonal SkillsMulti-tasking AbilityEntrepreneurial Attitude

Tools & Technologies

Request Tracking Tool

Industry Keywords

GMPGLPISOBiotechnologyPharmacyChemistryBiology

About the role

Key responsibilities & impact

Act as a liaison between select major clients and the laboratory
Prepare and oversee responses to smaller project quotes
Collaborate with clients and the business development team to schedule and conduct meetings, and generate agendas and meeting minutes
Provide clients with technical support and advice
Respond to phone, web, and email enquiries on complex jobs; provide information and record details in the request tracking tool
Provide technical support for the Business Development Team
Scope and prepare client proposals with operations and sales and forward them to appropriate sales staff
Notify operations of incoming samples after signed quotes or contracts
Participate in client kick-off meetings for larger projects and hand over project management to a project manager once samples are in-house
Follow up with customers to ensure receipt of samples according to contract
Communicate client needs to project managers and operational staff
Handle daily client interactions regarding project requirements and activities before samples arrive
Act as the voice of the customer in the lab and manage business-related Service Quality complaints from enquiry to payment
Resolve sample, documentation, and methodology issues before booking samples for testing
Refer significant new client opportunities to the business development group
Mentor and provide backup for Client Services Associates
Comply with GMP, GLP, and ISO regulatory requirements where involved

Requirements

What you’ll need

Bachelor's degree in Pharmacy, Biotechnology, Biology, Chemistry, or related science
3+ years experience working as a scientist in a lab environment or equivalent
2+ years experience in a customer/client contact position preferred
Thorough knowledge of Regulatory Affairs and Pharmaceutical development with emphasis on CMC
Strong negotiation, communication, customer relation, and interpersonal skills
Self-starter with an entrepreneurial attitude
Capable of multi-tasking to meet required sample turn-around time and client satisfaction
Must work together with Laboratory Managers on a regular basis
Ability to perform each essential duty satisfactorily with or without reasonable accommodations

Benefits

Comp & perks

Medical, dental and vision insurance
Life insurance
Employee wellness programs
401(k) with company match (immediate vesting upon enrollment)
Employee referral program
Annual bonus target
Online training courses
Virtual and classroom development experiences
Tuition reimbursement program
Paid time-off (vacation, sick, company holidays, floating holidays, volunteer time)