Associate Technical Client Manager, Pharmaceutical

SGS

. Act as a liaison between select major clients and the laboratory .

Posted 10/21/2026full-timeRemote • Illinois • United StatesMid-Level💰 $29 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Regulatory Affairs and Pharmaceutical Development, particularly in CMC, while effectively managing client relationships and project scoping. Proficient in technical support and communication, ensuring client satisfaction and compliance with GMP, GLP, and ISO standards.

Highest-signal resume keywords

Regulatory Affairs KnowledgePharmaceutical Development ExpertiseClient Relationship ManagementTechnical Support ProvisionProject Scoping and Proposal Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Laboratory ExperienceProject ManagementSample Turn-Around Time ManagementProposal PreparationRegulatory Compliance

Soft Skills

Negotiation SkillsCommunication SkillsInterpersonal SkillsSelf-Starter AttitudeMulti-Tasking Ability

Tools & Technologies

Request Tracking Tool

Industry Keywords

GMPGLPISOCMCBiotechnologyPharmacyChemistryBiology

About the role

Key responsibilities & impact

Act as a liaison between select major clients and the laboratory
Prepare and oversee responses to smaller project quotes
Collaborate with clients and business development to schedule and conduct teleconferences and face-to-face meetings
Generate agendas and meeting minutes for project scoping and quoting
Provide clients with technical support and advice
Respond to complex-job enquiries by phone, web, and email
Record enquiry details in the request tracking tool
Provide technical support to the Business Development Team
Scope project work and prepare client proposals with operations and sales
Notify operations upon receipt of signed quotes or contracts and incoming samples
Participate in client kick-off meetings for larger projects and hand over project management after samples arrive
Follow up with customers to ensure receipt of samples according to contract
Communicate client needs to project managers and operational staff
Handle daily client interactions regarding project requirements before samples arrive
Represent the customer in the laboratory and manage business-related Service Quality complaints from enquiry through payment
Resolve sample, documentation, and methodology issues before booking samples for testing
Refer significant new client opportunities to the business development group
Mentor and provide backup for Client Services Associates
Comply with GMP, GLP, and ISO regulatory requirements

Requirements

What you’ll need

Bachelor's degree in Pharmacy, Biotechnology, Biology, Chemistry, or related science
3+ years experience working as a scientist in a lab environment or equivalent
2+ years experience in a customer/client contact position preferred
Thorough knowledge of Regulatory Affairs and Pharmaceutical development with emphasis on CMC
Strong negotiation, communication, customer relation, and interpersonal skills
Self-starter with an entrepreneurial attitude
Capable of multi-tasking to meet required sample turn-around time and client satisfaction
Ability to work together with Laboratory Managers on a regular basis
Must be able to perform essential duties satisfactorily with or without reasonable accommodations

Benefits

Comp & perks

Medical, dental and vision insurance
Life insurance
Employee wellness programs
401(k) with company match (immediate vesting upon enrollment)
Employee referral program
Annual bonus target
Online training courses
Virtual and classroom development experiences
Tuition reimbursement program
Paid time off (vacation, sick, company holidays, floating holidays, volunteer time)