Associate Technical Client Manager, Pharmaceutical

SGS

. Act as a liaison between select major clients and the chemistry division laboratory .

Posted 10/28/2026full-timeRemote • United StatesMid-Level💰 $29 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and technical support within the chemistry and pharmaceutical sectors, ensuring compliance with regulatory standards such as GMP, GLP, and ISO. Proficient in project scoping, proposal preparation, and effective communication with clients and internal teams.

Highest-signal resume keywords

Bachelor's Degree In Chemistry3+ Years Laboratory ExperienceRegulatory Affairs KnowledgeCustomer Relation SkillsProject Management Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Laboratory TechniquesProject ScopingProposal PreparationRegulatory ComplianceSample Management

Soft Skills

Negotiation SkillsCommunication SkillsInterpersonal SkillsMulti-tasking AbilityEntrepreneurial Attitude

Tools & Technologies

Request Tracking Tool

Industry Keywords

Pharmaceutical DevelopmentCMCGMPGLPISO Standards

About the role

Key responsibilities & impact

Act as a liaison between select major clients and the chemistry division laboratory
Prepare and oversee responses to smaller project quotes
Collaborate with clients and the business development team to schedule and conduct meetings
Generate agendas and meeting minutes for project scoping and quoting
Provide clients with technical support and advice
Respond to complex job enquiries by phone, web, and email
Record enquiry details in the request tracking tool
Provide technical support to the Business Development Team
Scope project work and prepare client proposals with operations and sales
Notify operations upon receipt of signed quotes or contracts and incoming samples
Participate in client kick-off meetings for larger projects and transition project management to a project manager
Follow up with customers to ensure receipt of samples according to contract
Communicate client needs to project managers and operational staff
Handle daily client interactions regarding project requirements before samples arrive
Represent the customer in the laboratory and manage business-related service-quality complaints from enquiry through payment
Resolve sample, documentation, and methodology issues before sample booking
Refer significant new client opportunities to the business development group
Mentor and provide backup for Client Services Associates

Requirements

What you’ll need

Bachelor's degree in Chemistry highly preferred
3+ years experience working as a scientist in a lab environment or equivalent
2+ years experience in a customer/client contact position preferred
Thorough knowledge of Regulatory Affairs and Pharmaceutical development with emphasis on CMC
Strong negotiation, communication, customer relation, and interpersonal skills
Self-starter with an entrepreneurial attitude
Capable of multi-tasking to meet required sample turn-around time and client satisfaction
Ability to work together with Laboratory Managers on a regular basis
Where involved, comply with regulatory requirements to support GMP, GLP & ISO standards

Benefits

Comp & perks

Medical, dental and vision insurance
Life insurance
Employee wellness programs
401(k) with company match (immediate vesting upon enrollment)
Employee referral program
Annual bonus target
Online training courses
Virtual and classroom development experiences
Tuition reimbursement program
Paid time off (vacation, sick, company holidays, floating holidays, volunteer time)