Customer Success Manager

. Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions .

Posted 9/25/2026full-timeRemote • Poland, United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

Key responsibilities & impact

Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions
Guide customers through onboarding, training, and configuration activities while driving long-term product adoption and engagement
Work with customers and internal teams to support implementation activities, integrations, and data exchange requirements
Serve as a trusted advisor, building strong customer relationships and ensuring customers realize ongoing value from products
Gather customer needs, enhancement requests, and product feedback
Partner with Product Management to shape future improvements
Own the customer journey from late-stage sales through onboarding, adoption, and ongoing growth
Collaborate with Sales, Product Management, Engineering, and Support to create a seamless customer experience

What you’ll need

3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role
Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity
Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences
Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams
Strong communication, relationship-building, and project management skills
Ability to manage multiple customers and priorities
Ability to perform each essential duty satisfactorily with or without reasonable accommodations

Comp & perks