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SGS

Lead Business Analyst

SGS

. Lead product discovery and business analysis for complex digital products, workflows and transformation initiatives .

Posted 10/12/2026full-timeRemote • LatviaSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in business analysis and product discovery for complex digital products, with a strong focus on stakeholder management, requirements elicitation, and Agile methodologies. Proficient in translating business outcomes into actionable user stories and acceptance criteria while ensuring quality and validation through collaboration with cross-functional teams.

Highest-signal resume keywords
Business AnalysisProduct DiscoveryAgile MethodologiesJiraConfluence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Requirements ElicitationUser Story WritingProcess ModellingAcceptance Criteria DevelopmentData AnalysisAI-Assisted ToolsWorkflow DocumentationTesting Readiness CoordinationStakeholder ManagementConflict Resolution
Soft Skills
FacilitationAnalytical AbilityConstructive Relationship Management
Tools & Technologies
JiraConfluenceAI-Assisted Tools
Industry Keywords
B2B SaaSSustainabilityManufacturingSupply ChainsChemical DataCompliance ProductsService DesignModern Product Operating Models

About the role

Key responsibilities & impact
  • Lead product discovery and business analysis for complex digital products, workflows and transformation initiatives
  • Plan and facilitate interviews, workshops and collaborative discovery sessions with business, customer and technology stakeholders
  • Elicit, analyze and challenge requirements, assumptions, constraints, risks and dependencies before work enters delivery
  • Translate business outcomes into epics, features, user stories, process models, business rules and testable acceptance criteria
  • Brief squads and prepare work for sprint planning, refinement, estimation and prioritization
  • Partner with Squad Leads and Quality Assurance to ensure acceptance criteria are understood, measurable and covered by an appropriate validation approach
  • Take responsibility for testing readiness and coordinate with the Quality Assurance Lead to define test scenarios, support execution, review results and ensure defects are addressed
  • Validate delivered outcomes with stakeholders and feed findings, defects and recurring operational issues back into the product backlog
  • Map current and future-state processes and identify opportunities for simplification, automation, responsible AI use and data-driven decisions
  • Establish reusable templates, quality standards and working practices for business analysis and product discovery
  • Support other analysts and collaborate with developers, Quality Assurance, program management and business stakeholders

Requirements

What you’ll need
  • 6+ years of business analysis, product discovery or digital product delivery experience
  • Demonstrated experience leading analysis for complex software products, platforms or transformation programs
  • Strong facilitation, requirements elicitation, stakeholder management and conflict-resolution skills
  • Proven ability to write high-quality user stories, acceptance criteria, business rules, workflows and supporting documentation
  • Experience modelling IT systems, system interactions and behaviors to clarify requirements and support solution design
  • Experience using AI-assisted tools to draft, refine and validate requirements, user stories and acceptance criteria while applying appropriate human review and governance
  • Hands-on experience using Jira and Confluence to manage requirements, backlogs, traceability and delivery documentation
  • Experience applying Agile methodologies while balancing iterative delivery with appropriate project management discipline and governance frameworks
  • Experience working closely with developers, Quality Assurance and product or program leaders
  • Strong analytical ability and confidence challenging assumptions while maintaining constructive stakeholder relationships
  • Ability to connect strategic objectives with measurable product outcomes and delivery-ready work
  • Professional fluency in English and confidence working with internationally distributed colleagues
  • Preferred: experience acting as a lead, mentor or practice owner for Business Analysts
  • Preferred: experience with B2B SaaS, sustainability, manufacturing, supply chains, chemical data, assessment or compliance products
  • Preferred: experience with process modelling, service design, data analysis and product management techniques
  • Preferred: familiarity with Scrum, Kanban, OKRs and modern product operating models
  • Preferred: experience identifying practical automation and AI-assisted opportunities while respecting governance and risk controls

Benefits

Comp & perks
  • Employees can work remotely
  • Continuous learning and professional development opportunities
  • Open, supportive culture built on teamwork, trust and accountability
  • Opportunity to work on digital products used across international supply chains and regulatory contexts
  • Collaboration in a multinational, distributed technology organization
  • Work for a globally recognized, stable organization with a clear sustainability mission