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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client relationship building within the TIC industry, with a strong focus on driving revenue growth and ensuring compliance with organizational standards. Proficient in utilizing Salesforce for client tracking and Microsoft Suite for effective communication and reporting.
Highest-signal resume keywords
Account ManagementNegotiation SkillsSalesforce ProficiencyLeadership SkillsCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementNegotiationRevenue GrowthKPI MonitoringContract ManagementMarket Trend AnalysisService Level Agreement ManagementFinancial Target MonitoringProblem-SolvingOrganizational Skills
Soft Skills
Communication SkillsPresentation SkillsRelationship BuildingSelf-DrivenResults Oriented
Tools & Technologies
SalesforceMicrosoft SuiteExcelWordPowerPointAccessOutlook
Industry Keywords
TIC IndustryGlobal Account StrategiesClient ContactService DeliveryComplianceSafety StandardsCode of IntegrityInternational EnvironmentsCustomer Satisfaction MetricsBusiness Development
About the role
Key responsibilities & impact- Develop and execute global account strategies aligned with SGS business objectives
- Serve as primary client contact and coordinate communication and service delivery across SGS business lines and affiliates
- Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities
- Manage global agreements, contracts, and commercial relationships with assigned accounts
- Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics
- Lead regular business reviews, performance reviews, and business development meetings
- Ensure timely delivery of reports, invoices, and communications while monitoring revenue trends and DSO
- Resolve service delivery issues and manage claims to maintain strong client relationships
- Track market trends, regulatory developments, and competitor activity impacting the account
- Promote SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering and Business relevant education
- Minimum of 5 years of experience in account management, customer services or other relevant experience with successful track record
- Minimum of 3 years of experience in the TIC industry for the relevant business unit
- Experience in international / multi-cultural environments
- Advanced English required; other language skills are a plus
- Strong account management, negotiation and relationship building skills
- Strong leadership skills with excellent communication and presentation skills
- Proficient in Microsoft Suite (Word, Excel, Access, PowerPoint, and Outlook)
- Computer literacy, including creating, filing, saving/uploading, searching, and backup
- Experience using Salesforce for pipeline management, forecasting, and client relationship tracking
- Self-driven, results oriented, and able to work independently in a fast-paced environment
- Strong problem-solving and organizational skills
- Willingness to travel up to 30–50% of the time, including possible international travel
Benefits
Comp & perks- Medical, dental and vision insurance
- Life insurance
- Employee assistance programs
- 401(k) with company match and immediate vesting upon enrollment
- Online training courses
- Virtual and classroom development experiences
- Tuition reimbursement program
- Paid time off
- Family leave
