Case Manager – HEN Program

Share, Inc.

. Build professional, respectful relationships with individuals and households experiencing homelessness or housing instability .

Posted 11/10/2026full-timeVancouver • Washington • United StatesMid-LevelSenior💰 $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing-focused case management, including the development of Housing Stability Plans and effective communication with diverse populations. Proficient in crisis coordination, landlord mediation, and maintaining accurate case documentation while adhering to agency procedures.

Highest-signal resume keywords

Housing-Focused Case ManagementCrisis CoordinationLandlord MediationHMIS ExperienceMotivational Interviewing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing Stability PlansCrisis StabilizationSubstance Use RecoveryRental AssistanceBenefits CoordinationDocumentation ManagementOutreach ServicesEviction PreventionTenant EducationCase Note Maintenance

Soft Skills

Respectful EngagementCollaborationClear CommunicationOrganizational SkillsMultitasking

Tools & Technologies

Electronic Case Management SystemsHMIS

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Homeless OutreachHousing FirstTrauma-Informed PracticeProgressive EngagementWashington Landlord-Tenant Laws

About the role

Key responsibilities & impact

Build professional, respectful relationships with individuals and households experiencing homelessness or housing instability
Assess housing needs and barriers, maintain consistent outreach, and adapt services to changing household needs
Provide or coordinate in-person, community-based, home-based, and virtual engagement
Support housing searches, applications, documentation, identification, landlord communication, unit access, lease understanding, and move-in coordination
Provide tenancy education, landlord mediation, eviction prevention, crisis coordination, and practical housing-stability support
Conduct home visits and other direct assistance when indicated
Develop and reassess participant-driven Housing Stability Plans with attainable goals, measurable actions, responsibilities, and review dates
Connect clients with health, behavioral health, legal, income, SSI/SSDI advocacy, permanent housing assistance, and other community supports
Assist with applications and follow-through
Maintain timely and accurate case notes, HMIS entries, service transactions, eligibility records, financial assistance documentation, and required reports
Meet documentation and service benchmarks; participate in file reviews and quality management
Collaborate with landlords, providers, peers, leadership, community members, and property management
Complete mandatory training and apply funder and agency procedures
Identify barriers and promptly elevate safety or service-delivery concerns

Requirements

What you’ll need

High School Diploma or GED
Minimum of 4 years of direct, face-to-face field experience in homeless outreach, shelter operations, substance use recovery, peer advocacy, or crisis stabilization
Ability to engage respectfully with people experiencing homelessness, poverty, disabilities, and diverse backgrounds
Ability to organize a caseload, multitask, prioritize competing deadlines, maintain accurate records, and use or learn electronic case management systems
Ability to communicate clearly, maintain confidentiality, apply sound boundaries and judgment, and work collaboratively
Knowledge of or ability to learn housing-focused case management, Housing First, trauma-informed practice, and progressive engagement
Relevant education, training, lived expertise, or professional experience demonstrating these competencies
Ability to collaborate with peers, service providers, community members, and landlords/property management
Preferred: at least two years of related work experience
Preferred experience in homeless housing services, rental assistance, housing navigation, landlord mediation, or benefits coordination
Preferred experience with HMIS, Housing Stability Plans, housing program eligibility, and contract documentation
Preferred training in motivational interviewing, harm reduction, de-escalation, or comparable approaches
Preferred familiarity with Washington landlord-tenant laws and local community housing resources
Ability to move throughout the facility
Ability to lift, push, and pull up to 25 lbs
Ability to sit for extended periods
Ability to respond to emergencies, alarms, evacuations, or safety situations
Potential new hires require a background check, which could include a valid driver's license/MVR, criminal background history, sex offender registry, OFCCP registry, and drug testing

Benefits

Comp & perks

Four weeks of PTO
Wellness program worth up to $900 per year
401(k) with employer match / 4% match
Kaiser Medical & Vision plans
Guardian Dental
Life Insurance
Employee Assistance Program
WEX FSA and HRA
Opportunities for personal advancement
Robust trainings
People & Culture Newsletter
Employee-led committees focused on building connections, fostering inclusion, and strengthening workplace culture