Sharebite

Operations

• Partner with Sales and Account Management to understand each client’s operational needs before launch
• Lead client walkthroughs and develop site-specific operating procedures
• Coordinate onboarding and launch timelines across internal teams
• Build staffing plans and operational playbooks for new clients
• Support onsite launches when needed to ensure a successful go-live
• Identify risks early and resolve them with internal teams before launch
• Own the day-to-day operational success of assigned client sites
• Monitor client performance and identify service improvement opportunities
• Investigate operational issues and partner with appropriate teams to resolve them
• Build and maintain SOPs for client sites
• Review operational metrics and recommend process improvements
• Partner with Account Managers on client feedback and ongoing operational needs
• Recruit, onboard, train, and coach Client Operations Associates
• Support Site Leads through regular check-ins and performance coaching
• Conduct site visits to ensure service standards are met
• Develop staffing plans and coordinate coverage across multiple markets
• Build a team culture focused on accountability, communication, and client service
• Create scalable processes to improve consistency across the COA program
• Develop training materials, documentation, and operational resources
• Lead implementation of new operational tools and technology
• Identify manual processes and recommend more efficient solutions
• Partner with leadership on strategic initiatives supporting Operations team growth

Explore Client Operations Lead at Sharebite. Review requirements and application details.