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ShareGate

Technical Support IT – 6-month Contract

ShareGate

. Deliver reliable, human support to every Workleap employee so they get back to being productive quickly .

Posted 10/23/2026contractRemote • CanadaMid-LevelSenior💰 CA$68,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in French and English to provide effective IT support, with expertise in Microsoft 365 and SaaS tool management. Proficient in device fleet management and leveraging AI for process improvement and automation.

Highest-signal resume keywords
Fluency In French And EnglishFirst- And Second-Line IT Support ExperienceMicrosoft 365 / Entra ID EnvironmentsDevice Fleet ManagementAI Utilization For Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT SupportAccess ManagementSaaS ToolsDevice Fleet ManagementDocumentationAutomationTicketing SystemsWindows ManagementMacOS ManagementProcess Improvement
Soft Skills
Strong Sense Of ServiceCommunication SkillsProblem-Solving MindsetTeam CollaborationBuilder Mindset
Tools & Technologies
Microsoft 365Entra IDSingle Sign-On (SSO)Mobile Device Management (MDM)AI Assistants
Industry Keywords
SaaS ManagementDevice Lifecycle ManagementRequest CoordinationUser Experience ImprovementIncident Management

Tech Stack

Tools & technologies
MacOS

About the role

Key responsibilities & impact
  • Deliver reliable, human support to every Workleap employee so they get back to being productive quickly
  • Own access and SaaS tool management so every new hire is ready on day one and access stays secure
  • Maintain the device fleet, including rotation, deployment, and inventory
  • Document and structure team knowledge to reduce repeat requests and help resolve issues faster
  • Use AI in daily work to speed up request resolution and support higher-value projects
  • Drive process and tool improvements to boost team efficiency and user experience
  • Work with the team on incidents and one-off projects
  • Support the rollout of One Login and automation of request coordination

Requirements

What you’ll need
  • Fluency in French and English, spoken and written, since you'll support internal clients who speak both languages
  • Solid first- and second-line IT support experience, with a strong sense of service and communication
  • Comfort with Microsoft 365 / Entra ID environments, access management, and SaaS tools (SSO, MDM, ticketing)
  • Knowledge of device fleet management (deployment, inventory, equipment lifecycle) on Windows and macOS
  • A builder mindset: you document, structure, and automate repetitive work instead of redoing it by hand
  • Comfort using AI daily (Claude, assistants, automations) to solve problems faster and build new tools for the team

Benefits

Comp & perks
  • Family health insurance + telemedicine + annual wellness budget
  • Flexible vacation policy
  • Remote work, with access to our Montreal office
  • In-person gatherings twice a year
  • Claude access, for everyone