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Technical Support Representative
Shaw Industries. Provide industry-leading expertise in the installation of commercial and residential flooring products.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in commercial and residential flooring installation processes, with strong communication and training skills to effectively support sales efforts and customer engagement. Capable of analyzing field situations, providing solutions, and preparing detailed inspection reports.
Highest-signal resume keywords
Commercial Flooring Installation ExperienceResilient Installation ProcessesTechnical Support and Training SkillsLeadership AbilitiesProblem Analysis and Solution Recommendation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Flooring Installation TechniquesSheet Goods InstallationHeat WeldingFlash CovingCarpet InstallationInspection Report PreparationPattern Repeat DeterminationColor Variation AnalysisTime ManagementOrganizational Skills
Soft Skills
Strong Communication SkillsPresentation SkillsAdaptabilityProfessionalismPersuasive Communication
Industry Keywords
Commercial FlooringResidential FlooringTechnical SupportSales SupportField ServiceTraining and DevelopmentCustomer EngagementQuality AssuranceR&D CollaborationInstallation Methods
Tech Stack
Tools & technologiesFlash
About the role
Key responsibilities & impact- Provide industry-leading expertise in the installation of commercial and residential flooring products.
- Engage customers in applicable end-use environments.
- Support sales representatives with technical support on products, installation, and performance.
- Support business on job starts.
- Serve as an inspector for field project situations; analyze problems, offer solutions, recommend corrective action, and demonstrate solutions to customers when required.
- Prepare and promptly submit inspection reports, product reviews, and related documents.
- Turn field situations into training opportunities and leave knowledgeable resources for resolving future issues.
- Discuss and defend advanced installation techniques verbally and in writing.
- Support training efforts and sales events for customers and sales associates.
- Cross-train on all flooring products and train Level 1 and 2 Technical Representatives.
- Plan and supervise test installations; assist R&D and corporate quality with new product development.
- Identify and recommend local resources to support field service efforts.
- Schedule travel and coordinate customer appointments.
- Follow Shaw Travel and departmental procedures and steward resources.
Requirements
What you’ll need- High School diploma or GED.
- Must have a minimum of 5 years of Commercial Flooring installation experience.
- Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.
- Sheet goods, heat welding, and flash coving experience are a plus*
- Carpet installation experience and/or professional certifications are a plus*
- Must demonstrate strong communication, presentation, and training skills, with the ability to clearly translate technical information into practical guidance for customers, installers, sales personnel, general contractors, and internal business partners.
- Must be able to support sales efforts by building credibility, asking effective questions, understanding customer needs, and communicating solutions in a professional, confident, and persuasive manner.
- Must possess leadership abilities, exemplify professionalism, and maintain confidentiality of sensitive issues between departments and information considered proprietary.
- Must be self-motivated, have good organizational and time management skills.
- Must be adaptable and willing to accommodate sudden changes in schedule.
- Must be able to travel by car and air unassisted.
- Must be able to work in a plant environment near automated equipment that includes standing, stooping, and/or sitting for extended periods of time.
- Must be able to lift and carry up to 100 pounds.
- Must be able to determine pattern repeats, color variations, and shade variations.
Benefits
Comp & perks- Full-time employment
- Remote work opportunity
- Travel by car and air for job sites and customer appointments