Technical Support Representative

Shaw Industries

. Provide technical support for commercial and residential flooring businesses .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in commercial flooring installation, including resilient installation processes and techniques. Possesses strong communication and training skills to effectively support sales efforts and customer interactions.

Highest-signal resume keywords

Commercial Flooring Installation ExperienceResilient Installation ProcessesStrong Communication SkillsTraining and Presentation SkillsLeadership Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Flooring Installation TechniquesSheet Goods InstallationHeat WeldingFlash CovingCarpet InstallationProblem Analysis and Solution RecommendationInspection Report PreparationTechnical TrainingPattern Repeat DeterminationWeight Lifting (Up to 100 Pounds)

Soft Skills

Self-MotivatedOrganizational SkillsTime ManagementAdaptabilityProfessionalism

Industry Keywords

Commercial FlooringResidential FlooringField Service SupportSales SupportCustomer Relationship ManagementQuality AssuranceR&D CollaborationInstallation TechniquesTechnical SupportTravel Coordination

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Provide technical support for commercial and residential flooring businesses
Install commercial and residential flooring products professionally in applicable end-use environments
Support sales representatives with product, installation, and performance-related projects
Support business on job starts
Inspect field projects, analyze problems, offer solutions, recommend corrective actions, and demonstrate solutions to customers when required
Prepare and promptly submit inspection reports, product reviews, and related documents
Turn field situations into training opportunities and leave knowledgeable resources for future issue resolution
Discuss and defend advanced installation techniques verbally and in writing
Support training efforts and sales events for customers and sales associates
Cross-train on all flooring products and train Level 1 and 2 Technical Representatives
Plan and supervise test installations and assist R&D and corporate quality with new product development
Identify and recommend local resources to support field service efforts
Schedule travel and coordinate customer appointments
Follow Shaw travel and departmental procedures
Travel 60–80% to job sites during the week

Requirements

What you’ll need

High School diploma or GED
Minimum of 5 years of Commercial Flooring installation experience
Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques
Sheet goods, heat welding, and flash coving experience are a plus
Carpet installation experience and/or professional certifications are a plus
Strong communication, presentation, and training skills
Ability to translate technical information into practical guidance for customers, installers, sales personnel, general contractors, and internal business partners
Ability to support sales efforts by building credibility, asking effective questions, understanding customer needs, and communicating solutions professionally, confidently, and persuasively
Leadership abilities and professionalism
Ability to maintain confidentiality of sensitive and proprietary information
Self-motivated with good organizational and time management skills
Adaptable and willing to accommodate sudden schedule changes
Ability to travel by car and air unassisted
Ability to work in a plant environment near automated equipment, including standing, stooping, and/or sitting for extended periods
Ability to lift and carry up to 100 pounds
Ability to determine pattern repeats, color variations, and shade variations
Required competencies: Build Trusting Relationships; Coach and Support; Influence Others; Deliver Compelling Communication; Demonstrate Good Judgement; Plan and Organize

Benefits

Comp & perks

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities