Assistant Director of Programs

Shelter House, Inc

. Lead the case management team using a trauma-informed, client-centered, and Housing First approach .

Posted 9/17/2026full-timeFairfax • Virginia • United StatesLead💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, program evaluation, and compliance with regulations while fostering a collaborative team environment. Proficient in crisis intervention, client-centered approaches, and staff development to enhance service delivery.

Highest-signal resume keywords

Case Management LeadershipProgram EvaluationCrisis InterventionCompliance MonitoringPublic Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementClient DocumentationData EntryNeeds AssessmentService CoordinationTraining DevelopmentPerformance EvaluationClient Intake ProcessesFunding TrackingRegulatory Compliance

Soft Skills

Communication SkillsTeam CollaborationJudgment and PrioritizationConflict ResolutionCoaching and Mentoring

Tools & Technologies

HMISInternal Reporting Systems

Certifications & Qualifications

Valid Driver’s LicenseAnnual TB Test

Industry Keywords

Trauma-Informed CareHousing First ApproachHomeless ServicesClient-Centered ApproachResidential Management

About the role

Key responsibilities & impact

Lead the case management team using a trauma-informed, client-centered, and Housing First approach
Oversee daily operations, caseload distribution, and team workflows to ensure equitable and high-quality services
Monitor and ensure compliance with contractual obligations, agency policies, and local, state, and federal regulations
Collaborate with the Director to design, implement, and evaluate programs, policies, and procedures
Support continuous program improvement through needs assessments, program evaluation, and client satisfaction surveys
Supervise and support case managers, a housing locator, and the intake coordinator through one-on-one supervision, coaching, and performance evaluations
Provide guidance in complex case management, crisis intervention, and service coordination
Identify training needs and coordinate access
Develop and facilitate in-service trainings and professional development opportunities
Promote a collaborative and professional team environment that fosters self-directed learning and staff growth
Oversee diversion and client intake processes
Ensure thorough and accurate client documentation
Review client files and service plans with the Senior Case Manager to ensure documentation integrity
Participate in case conferencing and client meetings as needed
Address and resolve client grievances or appeals in a timely, fair, and trauma-informed manner
Monitor HMIS and internal systems for accurate data entry and high-quality case documentation
Verify data accuracy for internal and external reporting requirements
Support compliance with Fairfax County HMIS requirements and ensure data is current and report-ready
Review and approve staff timecards, schedules, and leave requests
Participate in the on-call rotation and serve as crisis response backup
Track funding, ensure appropriate spending, and maintain required documentation
Attend community meetings, represent the agency in workgroups, and maintain relationships with external partners
Foster a positive, mission-driven culture promoting innovation, learning, and shared leadership

Requirements

What you’ll need

A bachelor's degree in human services/related field or commensurate experience
3+ years of program and staff management experience
Strong public speaking and communication skills
Strong written communication skills
Ability to prioritize competing responsibilities and make sound judgements
Valid Driver’s License
Willingness to work evenings and weekends when needed
Preferred: A master’s degree in human services/related field
Preferred: Experience leading/supporting programs serving homeless families
Preferred: Experience leading/managing in a residential environment
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Four Annual Team Building Events