Shelter House, Inc

Manager

• Perform in-depth assessments of clients’ physical, mental health and social needs, life skills competency, employability, housing history and barriers, educational needs, financial management skills, strengths and needs
• Administer flexible financial assistance to support client safety and stability goals
• Provide mobile advocacy services by meeting assigned clients regularly in safe community locations
• Provide crisis intervention and develop individualized safety plans
• Assist victims of violence with filing protective orders and completing affidavits
• Accompany clients to court proceedings and appointments, including attorney meetings, protective order hearings, custody hearings and housing interviews
• Provide housing search assistance, identify housing leads, assist with unit applications and accompany clients on housing tours
• Establish relationships with local landlords to negotiate lease terms and advocate for clients
• Collaborate with clients on monthly budgets and provide money-management education and financial-literacy connections
• Document client contacts in files and VADATA and maintain complete records
• Provide domestic violence psychoeducation using tools such as The Power and Control Wheel and the Cycle of Violence
• Empower clients and household members toward individual goals and complete ongoing service-plan reviews
• Work with the Senior Case Manager to ensure services comply with agency philosophy, best practices and regulations
• Collaborate with community providers and allied professionals to deliver comprehensive wrap-around services
• Participate in staff meetings and training
• Contribute to a multidisciplinary team with Shelter House employees, deployed staff and involved agencies
• Use Microsoft products in day-to-day work
• Exemplify Shelter House’s iCARE values
• Perform other duties supporting the program and agency

Prevention Case Manager

• Support a caseload of 18–19 households within the Diversion First Permanent Supportive Housing program
• Deliver person-centered, strengths-based case management grounded in trauma-informed care, Housing First, and harm reduction
• Conduct initial assessments identifying client strengths, resources, challenges, goals, and referrals
• Develop individualized housing service plans and review/update them monthly
• Assess physical health, mental health, social needs, education, life skills, and employment readiness
• Connect clients with housing, employment, healthcare, childcare, benefits, and other mainstream services
• Coordinate third-party services including emergency food assistance, furniture resources, employment and training, mental health counseling, and substance use treatment
• Support clients during crises and provide emergency procedures, coping, and de-escalation skills
• Facilitate social and community integration
• Develop financial budgets, provide money management education, and ensure timely rent and utility payments
• Guide clients toward self-sufficiency and housing stability
• Maintain accurate client records, case notes, housing stability plans, client files, and HMIS documentation
• Complete quarterly reviews and annual reassessments
• Participate in case management meetings, staff meetings, and required trainings
• Collaborate with Shelter House multidisciplinary teams, the Community Services Board, and partner agencies
• Share relevant client information to ensure continuity of care
• Ensure compliance with agency policies and contracts
• Utilize Microsoft Office Suite for communication and documentation
• Safely operate Shelter House vehicles to transport clients as needed
• Demonstrate Shelter House core values and perform other duties as assigned

Diversion First Case Manager

Director

• Lead the case management team using a trauma-informed, client-centered, and Housing First approach
• Oversee daily operations, caseload distribution, and team workflows to ensure equitable and high-quality services
• Monitor and ensure compliance with contractual obligations, agency policies, and local, state, and federal regulations
• Collaborate with the Director to design, implement, and evaluate programs, policies, and procedures
• Support continuous program improvement through needs assessments, program evaluation, and client satisfaction surveys
• Supervise and support case managers, a housing locator, and the intake coordinator through one-on-one supervision, coaching, and performance evaluations
• Provide guidance in complex case management, crisis intervention, and service coordination
• Identify training needs and coordinate access
• Develop and facilitate in-service trainings and professional development opportunities
• Promote a collaborative and professional team environment that fosters self-directed learning and staff growth
• Oversee diversion and client intake processes
• Ensure thorough and accurate client documentation
• Review client files and service plans with the Senior Case Manager to ensure documentation integrity
• Participate in case conferencing and client meetings as needed
• Address and resolve client grievances or appeals in a timely, fair, and trauma-informed manner
• Monitor HMIS and internal systems for accurate data entry and high-quality case documentation
• Verify data accuracy for internal and external reporting requirements
• Support compliance with Fairfax County HMIS requirements and ensure data is current and report-ready
• Review and approve staff timecards, schedules, and leave requests
• Participate in the on-call rotation and serve as crisis response backup
• Track funding, ensure appropriate spending, and maintain required documentation
• Attend community meetings, represent the agency in workgroups, and maintain relationships with external partners
• Foster a positive, mission-driven culture promoting innovation, learning, and shared leadership

Prevention Case Manager

Diversion First Case Manager

Assistant Director of Programs