Case Manager

Shelter House, Inc

. Support an average of 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking .

Posted 11/6/2026full-timeFairfax • Virginia • United StatesJunior💰 $52,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, case management, and advocacy for victims of domestic violence and related issues. Proficient in coordinating services, maintaining client documentation, and collaborating with multidisciplinary teams to ensure comprehensive support.

Highest-signal resume keywords

Crisis InterventionCase ManagementClient AdvocacyDomestic Violence EducationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssessmentSafety PlanningProtective Orders AssistanceMental Health ScreeningDocumentation ManagementService CoordinationEmergency Procedures ImplementationTransportation CoordinationExit PlanningReferral Completion

Soft Skills

Strong Communication SkillsOrganizational SkillsTime Management SkillsCreative Problem SolvingAbility to Prioritize

Tools & Technologies

VADATAMicrosoft OfficePersonal ComputerFax MachinePrinterCopier

Certifications & Qualifications

Valid Driver’s LicenseAnnual TB Test

Industry Keywords

Domestic ViolenceHuman TraffickingMental Health ServicesSubstance Abuse ServicesSocial WorkHuman ServicesMultidisciplinary TeamCrisis SupportClient EmpowermentShelter Services

About the role

Key responsibilities & impact

Support an average of 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking
Provide crisis intervention and develop individualized safety plans
Assist victims with protective orders and affidavits
Accompany clients to court proceedings and appointments, including attorney meetings, protective order hearings, custody hearings, and housing interviews
Assess clients’ physical, mental health, social, employability, educational, quality-of-life, strengths, and other needs
Coordinate services among mental health workers, service providers, advocates, legal systems, and other involved parties
Coordinate children’s education, daycare, programming, and counseling services
Meet assigned clients regularly and provide intensive case management and advocacy
Maintain complete client records and documentation
Enter clients into VADATA and complete client CDFs promptly
Screen clients for mental health or substance abuse service referrals with mental health staff
Disseminate relevant client information to appropriate staff
Provide domestic violence education using tools such as the Power and Control Wheel and Cycle of Violence
Empower clients to meet individual service-plan goals and develop exit plans from shelter
Collaborate with collateral professionals to ensure comprehensive service delivery
Advocate for clients and complete referrals
Complete daily documentation and communicate client updates to staff
Assist with room turnover, client moves, and preparation for client entry and exit
Participate in staff meetings and trainings
Contribute to a multidisciplinary team and provide wraparound services
Operate Microsoft Office and office equipment
Uphold Shelter House’s iCARE values
Perform other duties supporting the program and agency

Requirements

What you’ll need

Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgements
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resources solutions to unique challenges
Strong organizational and time management skills
Valid Driver’s License and reliable transportation
10-15% local travel for appointments
Willingness to work a rotating schedule including evenings and weekends when needed
Ability to work in a highly intense work environment
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Foreign language fluency in a language other than English is preferred, such as Spanish, Farsi, Arabic, or Amharic
1+ years of case management/direct services is preferred
Bachelor’s degree in social work, human services, or a related field is preferred
Experience providing services to victims of domestic violence, mental health issues, and substance abuse is preferred
Proficiency operating a personal computer, fax, printer, copier, and Microsoft Office products
Familiarity with and ability to implement emergency procedures
Compliance with all agency policies

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays
2 Floating Holidays
Opportunity to take your Birthday Off
Four Annual Team Building Events
Work-life balance
Generous employer contribution towards medical/dental/vision premiums
Reasonable accommodations for pregnant and qualified employees with disabilities
Religious-observance accommodations