Director of Counseling and Hotline Services

Shelter House, Inc

. Lead the hotline and Counseling Programs .

Posted 10/7/2026full-timeFairfax • Virginia • United StatesLead💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading hotline and counseling programs, providing trauma-informed care, and ensuring compliance with state and federal regulations. Capable of building partnerships with community organizations and delivering effective supervision and training to counseling staff.

Highest-signal resume keywords

Licensed Clinical Social Worker (LCSW)Trauma-Informed CareCrisis InterventionSupervision and TrainingCommunity Partnership Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Individual and Group TherapyCrisis ManagementClient AssessmentData TrackingProgram Compliance

Soft Skills

Strong Communication SkillsOrganizational SkillsTime ManagementJudgment and Decision-MakingEmpathy

Tools & Technologies

Microsoft TeamsMicrosoft SharePointMicrosoft Email

Certifications & Qualifications

Licensed Clinical Social Worker (LCSW)Licensed Professional Counselor (LPC)Licensed Marriage and Family Therapist (LMFT)

Industry Keywords

Domestic ViolenceTrauma ResponsesCulturally Responsive ServicesMultidisciplinary TeamClient Confidentiality

About the role

Key responsibilities & impact

Lead the hotline and Counseling Programs
Support, train, and oversee the Counseling department providing individual and group therapy to adult victims of domestic and sexual violence and affected children
Provide support and oversight to the hotline program determining eligibility for shelter entry
Ensure services are trauma-informed and culturally responsive
Provide oversight, guidance, and training on best practices and program processes
Maintain knowledge of domestic violence, relationship dynamics, and trauma responses
Build and maintain partnerships with community-based programs
Develop and manage systems ensuring hotline and counseling records comply with company policy and state or federal regulations
Participate in a multidisciplinary team to ensure clients receive needed services promptly
Represent hotline and counseling programs to the County and other partners
Use Microsoft applications including email, Teams, and SharePoint
Provide clinically focused supervision and support to one Counseling Program Manager
Coordinate care and consult with case management and program management regarding effective client engagement and housing plans
Support referrals to long-term mental health and community services
Maintain licensure status and credentials required for independent clinical services
Oversee hotline operations and coordinate with the Director of Data Analytics and Insights on data tracking and funder reporting
Ensure hotline calls are answered empathetically and according to best practices and agency policies
Train and support hotline staff through feedback, education, and updated domestic violence services information
Provide regular supervision to one Hotline Program Manager
Assess hotline calls and processes, review call handling, and ensure criteria are met
Provide backup hotline support when needed
Collaborate and build relationships with community partners

Requirements

What you’ll need

Ability to maintain professional ethics and client confidentiality
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgments
Ability to complete tasks while navigating frequent interruptions
Strong organizational and time management skills
Valid driver's license and reliable transportation
Willingness to work evenings and weekends when needed
Annual TB test required
Ability to sit or stand for long periods
Ability to lift items weighing 10–20 pounds
Preferred: Licensed in Virginia as an LCSW, LCP, or LMFT and able to provide clinical supervision; must carry own insurance
Preferred: Experience working with individuals and families, including various therapeutic intervention modalities
Preferred: Experience working with clients who have suffered trauma, ideally victims of domestic violence
Preferred: Experience working with diverse populations

Benefits

Comp & perks

Work-life balance
401K with employer matching
Medical, dental, and vision insurance for full-time employees with generous employer contribution towards premiums
4% employer 401K match
13 paid holidays
2 floating holidays
Opportunity to take your birthday off
Four annual team building events