Diversion First Case Manager

Shelter House, Inc

. Support a caseload of 18–19 households within the Diversion First Permanent Supportive Housing program .

Posted 9/29/2026full-timeAlexandria • Virginia • United StatesJuniorMid-Level💰 $52,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, including trauma-informed care, Housing First principles, and harm reduction strategies. Proficient in developing individualized service plans, coordinating resources, and ensuring compliance with agency policies.

Highest-signal resume keywords

Case ManagementTrauma-Informed CareHousing FirstHomeless Management Information System (HMIS)Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssessmentIndividualized Housing Service PlansFinancial Budget DevelopmentCrisis SupportResource Coordination

Soft Skills

Organizational SkillsTime ManagementProblem-SolvingPrioritizationInterpersonal Skills

Tools & Technologies

Microsoft Office SuiteHMIS Documentation

Certifications & Qualifications

Valid Driver’s LicenseAnnual TB Test

Industry Keywords

Permanent Supportive HousingDiversion FirstSubstance AbuseMental HealthHomelessness

About the role

Key responsibilities & impact

Support a caseload of 18–19 households within the Diversion First Permanent Supportive Housing program
Deliver person-centered, strengths-based case management grounded in trauma-informed care, Housing First, and harm reduction
Conduct initial assessments identifying client strengths, resources, challenges, goals, and referrals
Develop individualized housing service plans and review/update them monthly
Assess physical health, mental health, social needs, education, life skills, and employment readiness
Connect clients with housing, employment, healthcare, childcare, benefits, and other mainstream services
Coordinate third-party services including emergency food assistance, furniture resources, employment and training, mental health counseling, and substance use treatment
Support clients during crises and provide emergency procedures, coping, and de-escalation skills
Facilitate social and community integration
Develop financial budgets, provide money management education, and ensure timely rent and utility payments
Guide clients toward self-sufficiency and housing stability
Maintain accurate client records, case notes, housing stability plans, client files, and HMIS documentation
Complete quarterly reviews and annual reassessments
Participate in case management meetings, staff meetings, and required trainings
Collaborate with Shelter House multidisciplinary teams, the Community Services Board, and partner agencies
Share relevant client information to ensure continuity of care
Ensure compliance with agency policies and contracts
Utilize Microsoft Office Suite for communication and documentation
Safely operate Shelter House vehicles to transport clients as needed
Demonstrate Shelter House core values and perform other duties as assigned

Requirements

What you’ll need

A bachelor's degree in human services/related field or commensurate experience
2+ years of case management/direct services/other related experience
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgements
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resourceful solutions to unique challenges
Strong organizational and time management skills
Valid Driver’s License and reliable transportation
Ability to drive a 15-passenger van
Willingness to work evenings and weekends when needed
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10–20 pounds
Preferred: Foreign Language fluency in a language other than English (e.g. Spanish, Farsi, Arabic or Amharic)
Preferred: Experience providing services to clients experiencing homelessness, mental health, or substance abuse issues
Preferred: Experience utilizing the Homeless Management Information System (HMIS)

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays
2 Floating Holidays
Opportunity to take your Birthday Off
Two Semi-Annual Team Building Events
Reasonable accommodations for qualified employees with disabilities, pregnant employees, and religious observance, in accordance with applicable law